I ordered from BitGild a while ago, everything worked out quite well and I received my (small) gold bar as promised. The order wasn't very large though. It's been months though so I don't know about the current situation.
http://www.bitgild.com/ is based in the Netherlands but dropships from the same company in Frankfurt as
http://bitcoincommodities.com/ does,
http://bitcoincommodities.com/ is also based in Germany
Both have proven to be reliable and fast in shipping. I usually fill an identical basket with both and compare the final price including shipping to see which one is the cheapest, both offer free shipping over EUR 10k but bitgild still charges you the insurance on the shipping.
As a general rule they will not ask for your ID unless you order over EUR 10k worth of PM
Don't buy the numismatic coins... go for bullion...