[RESOLVED] BitInstant Paypal Missing funds!

[PuertoLibre]

I used BitInstant to transfer funds to Paypal without success. Now my cash appears to be lost in a limbo. The process was rather smooth and I filled in all fields correctly. During checkout I noticed they wrote on their page that some First Time Paypal orders may be checked manually.

No problem. I understand their need for security and doing things right.

After I checked the order status which is updated in real time, the message said that the order was passed to the Paypal Exchange with a MTGox Coupon as the funding source within a few minutes. Great, I thought. They are a premium service and for the [rather hefty fees) they charge they do what they say on the website. They do it quickly!

Not so fast....as it turns out.

I checked Paypal and nothing actually showed up. I received a payment from an unrelated transaction so there was no issue in receiving money from my customers through Paypal. What was disturbing to me was that I got an email explaining that I had received the funds....yet at the same time it explains that there was an error in the process.

---> ErrorCode: Insufficient Funds U: Payment ID <---

How is that possible? I made a MtGox USD coupon for $400. Went to Bitinstant. They pulled the MtGox coupon and deposited the correct amount then took their (rather hefty premium fees) and (supposedly) deposited into my Paypal Account.

So where is there room for error? I used a nice round number so I wouldn't have any issues. They also tell you upfront how much the fees will be before you do the final process.

-------------------------

I dispatch an email late at night and expect a response sometime the next day.
In the morning I try to take advantage of their Live Agent feature which they say is available from 9am to 5pm. I keep trying it throughout the day and it never works! No Live Chat is available.

I call the number and leave my details. They also refer to the Live Chat feature as the best and fastest way to resolve problems. All the Live Agent feature does is send your message to an email address and then you have to wait a painfully long time.

Later in the day I got a response via email that I needed to wait 1 to 2 business days for PayPal to check my account. So I waited 2 business days and then some.

So I started on the 5th, now I am on the 10th and still no "Instant" service. I have dropped emails through their Live Agent (read: normal email) and it has been two days without a response.

I have heard of people saying (on BTC-e and elsewhere) they have lost up to 1,000 USD with BitInstant. That money allegedly disappears into a limbo. I didn't think I would ever encounter such a situation myself.

Though here I am. Complaining over a service that should have been completed several days ago.

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If any agent that wanders the forums is willing to help me out and explain what went wrong, I would be more than willing to hear about it. Please contact me via PM.

[repentance]

I thought MtGox USD vouchers were a thing of the past as of 10 April.

[PuertoLibre]

I thought MtGox USD vouchers were a thing of the past as of 10 April.

I didn't know they were disabling that feature...
Is there a blog somewhere for MtGox?

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Got this reply on my situation:

Hello xxxxxx xxxxxxx,

Our reserves are currently depleted at Paypal, but as soon as they are replenished I will issue a manual transfer. Sorry for the delay.

---
Sincerely,
Seth

---
 

[repentance]

I thought MtGox USD vouchers were a thing of the past as of 10 April.

I didn't know they were disabling that feature...
Is there a blog somewhere for MtGox?

https://bitcointalk.org/index.php?topic=151081.0

MtGox has a terrible habit of announcing things but failing to remind customers it's happening as the time for changes to be implemented draws closer.

Actually, it looks like it's not just USD codes.  All non-BTC codes will cease on 15 May.

https://bitcointalk.org/index.php?topic=151081.msg1739076#msg1739076

[Epicblood]

I haven't even received such an email. I would be more than happy to even just get my BTC back as they are out of paypal. After contacting numerous times I have yet to hear anything back about my order.
--EDIT--
In case Yankee sees this and asks for Order ID again, here it is:
OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a

[PuertoLibre]

Day 6,

So far nothing has changed. Have heard that some people have been waiting as long as 3 weeks. (21 days+)

[doobadoo]

Its like Gox is taking down the whole system.  All the ways to buy, sell, trade.

Screw this people.  Lets give up on the whole exchange idea, and money services crap.  Lets just buy and sell btc at local meetups and in irc.  Then convince our friends and neighbors to buy some from us, get them to sell to their friends and neighbors.  Like a giant crypto chain letter.  Then we get this sucker distributed and we can use it as a workable currency.

And no more fucking SD!

[PuertoLibre]

I just send them a trouble ticket. Lets see how long it takes them to do what they said on their website. (Plus or minus 7 days.)

[🏰 TradeFortress 🏰]

Its like Gox is taking down the whole system.  All the ways to buy, sell, trade.

Screw this people.  Lets give up on the whole exchange idea, and money services crap.  Lets just buy and sell btc at local meetups and in irc.  Then convince our friends and neighbors to buy some from us, get them to sell to their friends and neighbors.  Like a giant crypto chain letter.  Then we get this sucker distributed and we can use it as a workable currency.

And no more fucking SD!

It's not gox. It's bit instant.

If you're in the us fastcash4bitcoins

[kbroadfoot]

"Lets just buy and sell btc at local meetups and in irc.  Then convince our friends and neighbors to buy some from us, get them to sell to their friends and neighbors.  Like a giant crypto chain letter.  Then we get this sucker distributed and we can use it as a workable currency."

I think this is what XRP ( ripples ) is supposed to accomplish....

http://ripple.com

[PuertoLibre]

Well,
They (BitInstant: Seth) sent me an email explaining that they had manually issued the funds to PayPal. Seth (from BitInstant) explained it would show up within 8 hours. So far, nothing is showing up after 8 hours.

[PuertoLibre]

Well,
They (BitInstant: Seth) sent me an email explaining that they had manually issued the funds to PayPal. Seth (from BitInstant) explained it would show up within 8 hours. So far, nothing is showing up after 8 hours.

I have already sent them an email a moment ago explaining that nothing is showing up. I also replied through their support ticket system.

Anyone else have any success stories after contacting their support team on these missing funds?

[PuertoLibre]

Finally!

I got my first BitInstant payment through Paypal. I hope the next time I use them it will be smooth sailing.