I have been using cex for a while now but this recent development shocked me beyond imaginations.
I generated a new btc address early last month which in turn i used for a signature campaign and after receiving my payment i decided to check for the balance and discovered that there is nothing in my account, i later proceed to know the status of my address since i can see the transaction on the blockchain but there is no deposit address in my account.
I sent a ticket to their support and they replied me that they have warned 4 times before the wallet synchro.
The fund is 0.00357 btc which i feel like i can afford to overlook but what will happen if the fund is 15 btc ?
It's a bit your fault too. Why would you use an exchange wallet address as your receiving address? It's not reliable or safe and they change address from time to time. And they did say that they warned you about the wallet synchronization. Make sure you choose a proper address next time.