Is bter.com legit? Can't withdraw any funds

[kazz05]

I feel like I'm being scammed here.

I'm having trouble withdrawing my BTC because I can't remember my fund password. I however know my email address but it's telling me that my email address doesn't exist.

So I email them about this and this is their response.

Dear Sir,
I am afraidthe email associated to the account is xxxxx@hgmail.com
To change your email ,the following information is required:
Your username, email associated to your username, a picture of your id card and a picture of your face and id card together(holding your id card besides your face and taking a picture).

wth...

[overvalued]

Don't panic.Bter is legit and safe. 

[Robje1984]

Getting this massage when trying to withdrawal:

BTC withdrawal is temporarily disabled due to the local policy.

Anybody knows what to do?