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August 12, 2025, 09:33:50 AM
Last edit: August 15, 2025, 03:33:16 PM by R0UNDER |
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### Complaint Regarding Account Deactivation at Winna.com Due to Alleged Bonus Abuse [RESOLVED]
My Winna.com account has been active since May 10, 2025. As a Stake.com player with VIP level Platinum 4, I successfully completed the VIP transfer to Winna on the day of my registration. This granted me access to numerous benefits from the start, including support from an assigned VIP host, which was activated immediately after the transfer.
I am contacting the Bitcointalk team regarding the unjust deactivation of my customer account at Winna.com.
Since August 6, 2025, I have been unable to access my player account. To date, I have not received any official notification or explanation from Winna regarding this action.
Through my own research and communications with other affected players, I have learned that the reason for the account suspension is allegedly **"Bonus Abuse"** in connection with the game **Baccarat by Hacksaw Gaming**. I had some quite unsuccessful sessions with this game on one or two days in mid-June 2025. I recall trying to start the game again about two weeks later, but it could no longer be fully loaded.
The game link is: [https://winna.com/game/casino/hsg_baccarat]
I want to point out that Winna.com credits revenue from its in-house games at a 25% rate for VIP leveling, while I have heard that Winna plan to increase this to 100%. This raises the question of whether you will then also suspend accounts of players who, for example, play Dice with the lowest risk settings to generate turnover for the VIP program. This is standard behavior, as players need an incentive to place high wagers. My approach with Baccarat was based on exactly this logic.
Furthermore, I would like to emphasize that my bets on Baccarat should not be considered risk-free. The high game speed and the inherent **house edge** of 1.06% (Banker) and 1.24% (Player) prove that this is a game of chance with real risk.
In fact, I **incurred losses playing Baccarat**. The rewards I received as part of my VIP progress were **never sufficient to offset these losses**, let alone generate significant profits. This contradicts the accusation of abuse, which is typically aimed at the rapid generation of high profits.
The suspension of my account has far-reaching consequences: I have not only lost my entire balance and an expected weekly bonus in a three-digit amount, but I also lost access to the affiliate program with some really profitable referred users, which is now also denied to me. All of this has been unfairly taken away.
Since the day of the account deactivation, I have repeatedly tried to contact Winna. This was done through the live chat support, my known VIP hosts via Telegram, and Winna's Discord channel. I also sent my complaint to the Complaints Team via email, which also went unanswered.
My Winna.com username is " R0UNDERthereal "
Greetings
Marius Will
[RESOLVED]
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