POLONIEX TRANSACTION PROBLEM HELP!!!!!

[coinvest727]

Hi, Can anyone help me with the poloniex exchanges transaction problems??


DEPOSIT & WITHDRAWAL HISTORY

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WITHDRAWAL HISTORY

Export Complete Withdrawal History
Status   Coin   Amount
Awaiting Approval   BTC   10.00000000
2017-06-27 06:57:05
Address: 1JnW35v459hXVfKarrRkkBFc3tkUAqXncu

I withdrawal 10 BTC on June 27, 2017. But it's still on Awaiting Approval Status. It has been more than 2 weeks since I request for the withdrawal process.
I made tickets for support more than 5 times, and it's always coming with the same responses which are

1. The awaiting approval status is a security measure to allow a security agent to review and approve the transaction manually, this is necessary in some cases depending on how secure your account is.
 
An agent will attempt to cancel your transaction if possible, in the future please do not withdrawal from your Poloniex account to a timed withdrawal address, you may lose your coins permanently.
 
Sincerely,
Poloniex Support Team

2. Thank you for getting in touch and apologies for the delay in responding.

Please note that withdrawal approvals often take up to 24hours, typically they're cleared much sooner. Unfortunately this wasn't the case here but I can confirm that your withdrawal is now complete.

Please also be advised that Poloniex is not a web wallet or address changing service. When a customer deposits funds to their Poloniex account we assume they do so to trade on our platform. Continued use of your Poloniex account to deposit and withdraw funds without trading could lead to freezes and possible account closure. This is why your withdrawals are being flagged for approval by agent.

There are many other reasons why this can happen but so as to help avoid similar delays for future withdrawals then enabling Two-Factor Authentication (2FA) on your Poloniex account should help. Poloniex STRONGLY recommends enabling 2FA as soon as possible. Without 2FA, your funds and some private data are only as safe as your email credentials.

You can enable it here:
https://poloniex.com/2fa

You can also learn more about the importance of 2FA here: 
https://poloniex.freshdesk.com/support/solutions/articles/1000225337

If you have any questions about the process, please just reply and we'll walk you through it.

We appreciate your patience.

Best regards,

Javan
Poloniex Support

This is just over and over. I'm trying to cancel the transaction, but there's no response from POLONIEX.

Can someone please help me with the resolving this problem? I was trying really hard to get a direct contact from poloniex, such as skype id or twitter, and phone number etc. but there is none that I can find.

please help me with this problem from poloniex transaction problem.

[pawel7777]

You're not the only one having an issue with stuck withdrawal and non-responsive customer service. Check the official thread, it's full of complaints:
https://bitcointalk.org/index.php?topic=420836.2280

...
2. Thank you for getting in touch and apologies for the delay in responding.

Please note that withdrawal approvals often take up to 24hours, typically they're cleared much sooner. Unfortunately this wasn't the case here but I can confirm that your withdrawal is now complete.
...

Bit confusing. They claim it's completed, but you're saying it's still pending and want to cancel it? Were they replying regarding the same withdrawal or different one?

...
Can someone please help me with the resolving this problem? I was trying really hard to get a direct contact from poloniex, such as skype id or twitter, and phone number etc. but there is none that I can find.
...

There's not much you can do. Just keep waiting and if no luck, keep submitting tickets, you can try and send them a pm on twitter (with your ticket number) but don't set your hopes too high, you'll likely be ignored.
https://twitter.com/poloniex

If everything fails, consider taking a legal actions.

[coinvest727]

You're not the only one having an issue with stuck withdrawal and non-responsive customer service. Check the official thread, it's full of complaints:
https://bitcointalk.org/index.php?topic=420836.2280

...
2. Thank you for getting in touch and apologies for the delay in responding.

Please note that withdrawal approvals often take up to 24hours, typically they're cleared much sooner. Unfortunately this wasn't the case here but I can confirm that your withdrawal is now complete.
...

Bit confusing. They claim it's completed, but you're saying it's still pending and want to cancel it? Were they replying regarding the same withdrawal or different one?

It said the transaction is completed, but when I log in and check for the history, then It shows awaiting approval status.

...
Can someone please help me with the resolving this problem? I was trying really hard to get a direct contact from poloniex, such as skype id or twitter, and phone number etc. but there is none that I can find.
...

There's not much you can do. Just keep waiting and if no luck, keep submitting tickets, you can try and send them a pm on twitter (with your ticket number) but don't set your hopes too high, you'll likely be ignored.
https://twitter.com/poloniex

If everything fails, consider taking a legal actions.

thank you.