Issue receiving BTC on Jaxx Wallet

[frankie_82]

Hi all,
I'm a relative newbie to crypto.
On July 15th I transferred a little Bitcoin I had on Bit panda exchange to a mobile Jaxx wallet.

The BTC showed up immediately in my Jaxx wallet, but has been reading "unconfirmed" since then, just over two weeks now.
I think it gave me three options for a fee and I picked the middle one.

The BTC no longer appear on my Bit panda account, and I am not so sure how to proceed. I understand I can't spend the Bitcoin until it is confirmed.

Here is a "transaction reference" link that Bit panda shows me: https://blockchain.info/tx/a7e979f1eafdb5d09508271140c9e2687a353d872b32ba70d6675ec19b28a33f

Not quite sure if that helps.

I transferred ETH and LTC from Coinbase with no such problems.

I'd be really grateful for any advice on this.

Many thanks!

[TryNinja]

Looks like the problem is only with Jaxx not updating the tx status, since your transaction seems to be confirmed already.

You could try:

1 - Reset the Jaxx Cache on settings.
2 - Reinstall Jaxx and import your wallet with the backup phrase.

[frankie_82]

Thanks Ninja!
Resetting the cache worked!
All well now.

Thank you so much for the suggestion.