Bitify Bitcoin sales still down. Did they run off with escrow?

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Bitify took Bitcoin sales and escrow logs offline, with litecoin being the only option left. As a vendor on bitify, I'll say for all of us vendors, we have no options to work with our Bitcoin funds. Requests to customer support havnt been responded to either. Theyre usually extremely helpful and friendly. Heads up to the community.
https://bitify.com/user/GCXBit/
 I.e.^
We don't even have the option to change our withdrawal address. Which would be convenient right about now, considering bch and all that jazz

Vendors were told Bitcoin functionality would be back at noon UTC on Aug 1st.

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Customer support response:
   
Bitify Support (bitify)
Aug 2, 17:14 AEST

Hello There,

We are working on the wallet now. Since the wallet was taken offline, the Database was not able to query it for transaction logs.
The logs and the wallet are coming online right now and should be live within the next few hours.
Please let me know if you need any specific information urgently and I might be able to assist you with that. Otherwise, all the information you need should be live very soon.

Regards,
bitify Customer Support