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Author Topic: Changelly wrong amount sent  (Read 916 times)
Faeryl (OP)
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August 03, 2017, 03:12:40 AM
 #1

Hi all I just tried to use changelly to change btc to eth.

I sent the wrong amount ending up short by a fraction of btc, how do i contact them to get the funds returned and make the correct transaction
Changelly
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August 03, 2017, 07:03:04 AM
 #2

Dear Faeryl, no worries about the precise amount, all your BTC will be exchanged to ETH at the best available rate, once we get confirmation of your payment in blockchain. In case of any issues feel free to contact our support@changelly.com team!

Changelly is a non-custodial instant cryptocurrency exchange. We act as an intermediary between crypto exchanges and users, offering access to 150+ cryptocurrencies. The company mission is making exchange process effortless for everyone who wants to invest in cryptocurrency. Operating since 2015, the platform and its mobile app attract over a million visitors monthly who enjoy high limits, fast transactions, and 24/7 live support.

Changelly offers its API and a customizable payment widget to any crypto service that wishes to broaden its audience and implement new exchange options. The platform also provides its Affiliate program with a 50% revenue share mechanism.

Changelly partners with Exodus, Binance, BRD, Coinpayments, Binance, Coinomi, Huobi Wallet and other well-known players in the crypto industry

We offer you an intuitive interface, the best exchange rates and secure transactions. We aspire to establish mutual trust with our clients; thereof we don’t have any hidden or unreasonable fees. We always charge only 0.5% fee for crypto-to-crypto transactions and that’s it, full stop.
Faeryl (OP)
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August 03, 2017, 09:13:41 AM
 #3

Thank you.

I checked this morning first thing. The exchange went through regardless and I can now breath again.

Best news ever.

I continue to be a fan
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