cex.io payment hold

[kaspabha]

Yesterday i tried to deposit on cex. but transaction was rejected. I thought bank balance is not enough. Today i deposit some & i found that my money is hold. I contacted the bank & they told money transfered from card but your site didn't collect yet. They gave me the cord. According to cex payment is rejected and my cex balance not increase.
I contacted cex but i haven't got any reply. Normally how long it takes cex to resolve these issues?

[pinkflower]

These issues would be resolved in 5 business days or more. The secret is to always be polite when contacting an exchange's customer support but always be reminding them enough to do their jobs.

I would say write them a polite message everyday asking if there is news about your concern. It works for me and hopefully it will work for you too. Dont lose patience.

[kaspabha]

These issues would be resolved in 5 business days or more. The secret is to always be polite when contacting an exchange's customer support but always be reminding them enough to do their jobs.

I would say write them a polite message everyday asking if there is news about your concern. It works for me and hopefully it will work for you too. Dont lose patience.

Thanks