[SOLVED] HitBTC stole my account and my coins! Fraud Alert!!

[bitnox]

Since the beggining of june 2017, i cant login into my HitBtc account.
I forgot my password and when i try to reset it, i get stuck into the google authenticator step.
Even by typing the correct numbers that are shown on my phone, when i click the confirmation button it only changes color and then changes its color back and absolutely nothing happens. Password isnt reset and anything is loaded in their page.
I have already sent 2 support tickets but all i got were automatic messages from them.
So i wanted to let everybody know that they should withdraw all their coins from there asap in case they dont wanna risk losing it like i did so far.
Hopefully i didnt have much and im still waiting for them to answer and clean their reputation. But unfortunatelly, after more than a month, i dont expect them to do so.
Dont trade with HitBTC!

[whywefight]

Since the beggining of june 2017, i cant login into my HitBtc account.
I forgot my password and when i try to reset it, i get stuck into the google authenticator step.
Even by typing the correct numbers that are shown on my phone, when i click the confirmation button it only changes color and then changes its color back and absolutely nothing happens. Password isnt reset and anything is loaded in their page.
I have already sent 2 support tickets but all i got were automatic messages from them.
So i wanted to let everybody know that they should withdraw all their coins from there asap in case they dont wanna risk losing it like i did so far.
Hopefully i didnt have much and im still waiting for them to answer and clean their reputation. But unfortunatelly, after more than a month, i dont expect them to do so.
Dont trade with HitBTC!

resync the app on your phone. well know issue...

go to settings, and use the first option....

[bitnox]

resync the app on your phone. well know issue...

go to settings, and use the first option....

thank you very much, it worked.

still surprised that HitBTC exchange wasnt capable to tell me how to fix after so long and specially for being such an easy thing to fix thou.

anyway i got it, thnx again.

[garytheasshole]

You should tip whywefight some coins, he did save your ass after all