hello im ledustxz
my username in primedice is : ledustxz
i was sing up nor mal and i finde in balance 50 satoshi ..i did go depo normal 0.144 btc to primedice after that
li go rolling with zero satoshi to x2 over side and lost and i go max all in with 50 satoshi and lost and i try claim faucet because waiting depo coming in balance
but in same time after claim faucet i go max all in and depo was in balance without notivication and i did not see it max all in and boomm was balance gone without nknow deposite in balance
thats happend so fast ...i ask support send me back 0.144 btc because i was not know about fast depo in balance ...
proofs >>
https://prnt.sc/jk83ns >> this deposite not confirmed yet after i max button ..look at bet id ...i did only 3 bets
first bet was with zero satoshi and second bet was with max button with 50 satoshi i find it when i sing up last bet was after claim faucet but depo was in balance without notivication ..please look at bet id
proof bets >>
https://prnt.sc/jk84zu ~snip~
That bet of yours wasn't placed after claiming a faucet, as your deposited amount is the same amount as you have wagered in that bet. Else your wager would be 0.14416
437 BTC instead of 0.14416
387 BTC (+50 satoshi faucet). So if you tried to claim a faucet you should have seen a message that your faucet request was declined, because there was already some coins on your balance.
There is no fact in your post to back up your accusation. It's the player's responsibility to check his/her wager before clicking the "roll" button. Else everyone would try it out and ask for refund after losing.
And I agree with this:
You have to be careful with that "bet max" button, especially when you are awaiting depo to come.
I made several mistakes in the past including max bet, forget to change some settings on bot which caused bot to go all in and similar mistakes.
There is nothing you can do, it is only your mistake and you can't expect gambling site to return you money because of your mistake. It's not how gambling works.