Need help member livecoin.net my nxt dont appear

[angel2052]

i send 1917 nxt  to my wallet in livecoin, wallet NXT-3XWF-3CKD-JUEJ-G7E4V say deposit confirm with 20 confirmations, i have 143 confirmations and dont see any NXT ,what happen with you guys, i send twitts , comment on facebook, send ticket support, i call , no respond , now is 3 pm , i send since 12pm guys... im desesperate now, im go to facilities livecoin, i need answers , this is hash transaction:

https://nxtportal.org/transactions/17855849667886132489

when put my wallet on nxportal i see my 1917 nxt guys: https://nxtportal.org/accounts/17116358139523954573

need help

Basic transaction details
Type   Ordinary payment
From   NXT-YK8V-BLY4-VELY-56AK7
To   NXT-3XWF-3CKD-JUEJ-G7E4V
Amount   1,917.00 NXT
Fee   1.00 NXT
Confirmations   139
Deadline   7
Date   28-Dec-2017 06:42pm
Block   9469346069060717311
Raw Attachment   {"version.OrdinaryPayment":0}

https://mynxt.info/blockexplorer/details.php?action=tx&tx=17855849667886132489

[newmitnick]

the same problem here more then 15 hours without solution :

this is the next depost adresse : NXT-G7WA-STC2-44FL-8LUGL
transaction id : 17537353248452226895

[anggriani]

the best thing is you have to wait for replies from the livecoin support team. it may happen that you are sending nxt tokens when livecoin closes the nxt wallet for the airdrop ignis snapshot process.

[newmitnick]

hello ,
the problem i resolved for me thanks livecoin support