WARNING / JAXX made my ZECs invisable.

[nefes19]

Hello to all, I wanted to warn you about Jaxx Wallet. My ZEC balance disappeard suddenly before 10 days ago. I issued to Support department. They specified that there was an update because off adding some new coins but it will be fixed in e several days. I'm waiting for 10 days for fixxing but still no money in my wallet.

This is a trust shaken progress for me.

If you use Jaxx please be aware for it.

Regards,

[Argon2]

Hello to all, I wanted to warn you about Jaxx Wallet. My ZEC balance disappeard suddenly before 10 days ago. I issued to Support department. They specified that there was an update because off adding some new coins but it will be fixed in e several days. I'm waiting for 10 days for fixxing but still no money in my wallet.

This is a trust shaken progress for me.

If you use Jaxx please be aware for it.

Regards,

Yes we know Jaxx is not a good wallet. The Dev is an a-hole. 

[vlom]

you coins can't disappear. jaxx provides you the private key. u can use this key with an other wallet. jaxx sometimes have problems with showing you the right balance.

have you tried to import your key in an other ZEC wallet?
to find a wallet that suits your needs visit: https://z.cash/support/faq.html

[nefes19]

you coins can't disappear. jaxx provides you the private key. u can use this key with an other wallet. jaxx sometimes have problems with showing you the right balance.

have you tried to import your key in an other ZEC wallet?
to find a wallet that suits your needs visit: https://z.cash/support/faq.html

Thank you for your reply. I decided to use Zcash4win for ZEC wallet and downloaded it. I imported my private key of Jaxx to Zcash4win. But balance is still zero. By the way there is a warning about blockchain sync. I guess it's not synchronized yet. When the synchronization completed I will check my balance of ZEC one more time.

[nefes19]

you coins can't disappear. jaxx provides you the private key. u can use this key with an other wallet. jaxx sometimes have problems with showing you the right balance.

have you tried to import your key in an other ZEC wallet?
to find a wallet that suits your needs visit: https://z.cash/support/faq.html

Dear Vlom, as I said abowe I imported my Jaxx private key to Zcash4win wallet and 85% of sychronizing is completed. But still I can not see any ZEC. Is it normal?

[vlom]

you coins can't disappear. jaxx provides you the private key. u can use this key with an other wallet. jaxx sometimes have problems with showing you the right balance.

have you tried to import your key in an other ZEC wallet?
to find a wallet that suits your needs visit: https://z.cash/support/faq.html

Dear Vlom, as I said abowe I imported my Jaxx private key to Zcash4win wallet and 85% of sychronizing is completed. But still I can not see any ZEC. Is it normal?

i don't know, i never used the wallet Zcash4win. but you can start worrying after the blockchain is fully synched.

and if somebody here asks you for the privat key to help you, then don't do this. i am writing this because of forum rank.

[nefes19]

you coins can't disappear. jaxx provides you the private key. u can use this key with an other wallet. jaxx sometimes have problems with showing you the right balance.

have you tried to import your key in an other ZEC wallet?
to find a wallet that suits your needs visit: https://z.cash/support/faq.html

Dear Vlom, as I said abowe I imported my Jaxx private key to Zcash4win wallet and 85% of sychronizing is completed. But still I can not see any ZEC. Is it normal?

i don't know, i never used the wallet Zcash4win. but you can start worrying after the blockchain is fully synched.

and if somebody here asks you for the privat key to help you, then don't do this. i am writing this because of forum rank.

Vlom, thank you for your help. Sync is completed and thanks god I can see my ZECs. Now, if you don't mind I have a one more question. I can't transfer ZEC from Jaxx to another wallet because of Jaxx' s problem. Can I transfer by using Zcash4win or how can I do it?

[vlom]

you coins can't disappear. jaxx provides you the private key. u can use this key with an other wallet. jaxx sometimes have problems with showing you the right balance.

have you tried to import your key in an other ZEC wallet?
to find a wallet that suits your needs visit: https://z.cash/support/faq.html

Dear Vlom, as I said abowe I imported my Jaxx private key to Zcash4win wallet and 85% of sychronizing is completed. But still I can not see any ZEC. Is it normal?

i don't know, i never used the wallet Zcash4win. but you can start worrying after the blockchain is fully synched.

and if somebody here asks you for the privat key to help you, then don't do this. i am writing this because of forum rank.

Vlom, thank you for your help. Sync is completed and thanks god I can see my ZECs. Now, if you don't mind I have a one more question. I can't transfer ZEC from Jaxx to another wallet because of Jaxx' s problem. Can I transfer by using Zcash4win or how can I do it?

you don't have to transfer your coins using jaxx. now that you have imported the private key in the new wallet you have access to your coins. as i said i never used this wallet. if you wish to transfer you coins to a new address then you can do this with Zcash4win. all wallets can do this.

EDIT: i think you will find help here: https://forum.z.cash/t/zcash4win-beta-is-out/14155