[ANN] Anybits.com -- Fast growing altcoin exchange by Bitsane

[Bitsane]

Dear Customers!

Please be advised that due to recent CNBC story, our servers were slammed quite a bit. Our equipment was not ready to process such number of new users simultaneously. We hope you understand that it gave us a jolt and we have been working non-stop since then to resolve all the issues.
Update on the current system status:
A lot of withdrawals were successfully processed. We are sorry if this is too straightforward, but people just don't tend to post that everything is ok, they tend to vine and then when it's ok, they just leave and never give feedback.
New code rolled out to production.
Fixed "stuck" of order execution.
Fixed "duplicate" addresses given to 73 users.
Those users had their address cleared and deposit unset. Please write a ticket with a subject "My crypto address was changed" and deposit TXID to prioritize. (It that is not your case - please do not abuse, we will penalty for that)
Fixed ETH and BTC deposits/withdrawals.
There is still 143 (down from 1200) pending withdrawals that should be processed manually.
Please check your balances, and if you are quite sure that you have any deposit missing - open a new support ticket and be sure to provide TXID of deposit.
Tickets which contains no information like "where is my money?" will be silently closed as cannot be handled.

PS: update for the users comments:
12000 deferred withdrawals handled,
about 7600 stuck deposits processed (but there can be more which we are unaware of, that’s why stated to open a support ticket)
Total users affected by locked orders is 12000, processed 8370, still working on it.
Total tickets created was 11000, all closed forcibly.

P.S.: We are hiring :blush:
20 vacancies for senior C++/Golang programmers in Krakow/Poland
A lot of vacancies for support specialist in Krakow/Poland, Odessa/Ukraine.
Few vacancies for support specialist in UK/London.

Sincerely,
Bitsane Team

[Bitcoin_411]

HI There, I signed up on your site bitsane.com I have only 2 concerns as follow:

1. Were can I find our verification status. There's no way to know if it was accepted, rejected or pending.

2. What is the default withdraw limit on the site for cryptocurrency only, not for fait deposit?

Looking forward to your reply,

[Bitsane]

1. You will receive a notification to your inbox once your documents are accepted or refused.
2. There is no limit for cryptocurrency withdrawal.

[dina dini]

I am amazed by this project, this project has a very good conceptual order, I wish the project was a success.

[epitcenter]

Hi bitsane,
08.01.2018 date,I sent the 11.62 TIME my anybits account on.
I received the information that the sending from the sending place was successful
but it does not appear in my account here.
worst of all,
AnyBits and Bitsane never responded to what I wrote.
anybits do not answer at all. interesting

TxHash:
0x2495b2d5729e8e51d48248922d993764dba2aa4420726456984f8a816f1ecf16

[rmmjohann]

Hi Bitsane,

on 2018-01-11 I withdrawaled 1.29 ETH where the transaction failed. The support ticket hadn't been replied since now! TxHash is 0x1d8abe11659cab3cb51f5901e9054aff94462f3cbb25b1b2216ae878aa129a96.

The transaction failed because of low gas limit of 21000. I don't understand why the transaction had been created with such a low gas limit.
Earlier the day I made a similar withdrawal, where the gas limit had been 33705 - TxHash 0xc295326a894ee2a399fb5c3d12e78b5ab6ebb16237144069b982ab08dcdcf140.

Please get someone on this issue and either start responding to opened tickets or create at least a status page where you inform users about platform status.

Best regards

EDIT: fixed date of withdrawal

[NiceLuvsm]

good idea, that amzing project. Hope the project is success

[Bitsane]

Hi bitsane,
08.01.2018 date,I sent the 11.62 TIME my anybits account on.
I received the information that the sending from the sending place was successful
but it does not appear in my account here.
worst of all,
AnyBits and Bitsane never responded to what I wrote.
anybits do not answer at all. interesting

TxHash:
0x2495b2d5729e8e51d48248922d993764dba2aa4420726456984f8a816f1ecf16

Hi Bitsane,

on 2018-01-11 I withdrawaled 1.29 ETH where the transaction failed. The support ticket hadn't been replied since now! TxHash is 0x1d8abe11659cab3cb51f5901e9054aff94462f3cbb25b1b2216ae878aa129a96.

The transaction failed because of low gas limit of 21000. I don't understand why the transaction had been created with such a low gas limit.
Earlier the day I made a similar withdrawal, where the gas limit had been 33705 - TxHash 0xc295326a894ee2a399fb5c3d12e78b5ab6ebb16237144069b982ab08dcdcf140.

Please get someone on this issue and either start responding to opened tickets or create at least a status page where you inform users about platform status.

Best regards

EDIT: fixed date of withdrawal

Send me by PM your email on Anybits, number of Ticket and TxID in Ticket

[epitcenter]

Hi bitsane,
I sent pm.
I hope it will not be missed like the previous ticket.
sincerely

[Bitsane]

All tickets are processed in turn

[epitcenter]

Hi bitsane,
Right, it's only been 2 weeks. I have to wait a few months. that's for sure, we respond within 1 year.
Sincerely

[epitcenter]

Hi,
Pm I have received many questions.
my daily writer.
The 11 day was, bitsane and anybits did not respond ticket.
the problem continues anybits.

Number of ticket:
#5a579ea0398802582e8b47e9
#5a5349123988022e5c8b4a3d

TxHash:
0x2495b2d5729e8e51d48248922d993764dba2aa4420726456984f8a816f1ecf16

[clickgem]

Thanks for sharing.
This is a great project, wish you success.

[epitcenter]

Hi,
bitsane and anybits did not respond ticket.
There is a problem in bitsane and anybits wallets.
my money is missing

[Bitsane]

Hi, epitcenter

Your problem in the solution process, there are some technical problems with the TIME token, your money will be returned

Sincerely,
Anybits Team

[epitcenter]

The 12 day was,  problem is solved.

Number of ticket:
#5a579ea0398802582e8b47e9
#5a5349123988022e5c8b4a3d

TxHash:
0x2495b2d5729e8e51d48248922d993764dba2aa4420726456984f8a816f1ecf16
............................................................................... ...
08.01.2018 date,I sent the 11.62 TIME my anybits account on.
I received the information that the sending from the sending place was successful
but it does not appear in my account here.
worst of all,
AnyBits and Bitsane never responded to what I wrote.
anybits do not answer at all. interesting