Transaction ISSUE!!!

From BitInstant:

This email is to notify you that we have received your payment at Jun 18 2013 21:07:49

Transaction ID: a966ae74-5aa6-4140-9e8b-e52b4c519797

Zip Zap confirmed as well:
Amount to Pay: $103.95
Account Number: 957698525

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

BUT the bitcoins were never deposited into my wallet on blockchain.info

1KgBCfTo1Mw14p5hW982ENJTcvSmA3bQDf

Here are the transaction details:
Merchant order ID
8a407a8e-f505-42ae-95c0-6d75266863fd
Customer account ID
957 698 525
Payment code
56418769
Status
Paid
Amount
100.00 USD
Final full order amount
103.95 USD

Please respond as soon as possible it has been over 12 hrs and support team via email has done nothing..