Never experience this in electrum are you using old version of electrum wallet or you are using the latest version.
If ever its new version try to download low version electrum 2.8.2 if not much better to download the latest electrum wallet..
https://download.electrum.org/Just found same as your problem here but i don't know if his problem solved but you can try to read and maybe you can solve yoru issue with other suggestion.
https://bitcointalk.org/index.php?topic=1952294.0