Being screwed by Bitinstant

[BittBurger]

Well I am 11 days in to being screwed by Bitinstant.  Not the current issue with their broken site, and hundreds of angry customers.  I simply put the wrong "receiving address" for my funds, and they never got sent to MTGOX.   But since Bitinstant's support team reminds me of a group of retarded 3rd graders, they haven't managed to figure out that I'm a unique situation, and resolved my problem.  So here I sit with $250 held up in their system and being ignored by them for 11 days.

I wanted to buy Litecoins.

How can i get Litecoins without Bitinstant at this stage?  I know this has been asked before, but there must be a more reliable way to get funds up online to buy Litecoin.

Thank you.

[lazydna]

Bit coins are like money, if you mail money to the wrong address do you blame the post office?

[Shmoopy]

So... you did something stupid and are trying to blame the company for following the instructions you gave them? Oooookay.

[bonsai99]

Bit coins are like money, if you mail money to the wrong address do you blame the post office?

^This, why should they refund you when you sent it to the wrong place its not their fault.

[diatonic]

I'd try in #bitcoin-otc on Freenode. I've bought & sold Litecoin there. There are lots of US sellers that accept cash deposits in their bank accounts for payment, and there is a good rating system to check out sellers.

[Bitcoin Roll]

Here is one reason  'From what I heard browsing /r/Bitcoin, it might be due to BitInstant running out of coins in their hot wallet to fulfil transactions. However, this question would be best asked to BitInstant directly'.

http://bitcoin.stackexchange.com/questions/7752/bitinstant-bitcoin-address-option-is-down
 

[BittBurger]

if you mail money to the wrong address do you blame the post office?

So... you did something stupid and are trying to blame the company for following the instructions you gave them? Oooookay.

why should they refund you when you sent it to the wrong place its not their fault.

Wow.  Did you all fail reading comprehension 101?

Did I say anything about demanding a refund?   "Okaaayyyyyy" ...  No. The issue I have with them, is the same issue everyone has with them.  They aren't responding to support requests.  For nearly 10 days now. 

They've already told me the money isn't lost.  But we are all being screwed by them because they're failing to address the concerns which they do have the ability to address.  There are hundreds of people not getting their cash right now, for many different reasons.  Yes, in my case I sent to the wrong address.  Did I say anything about it being their fault?  No.  What is their fault is that its been 10 days and I have been ignored by their support team, after being reassured that its being worked on.  Same issue everyone else is having.

I wont even get into how freaking impossible it is for a newbie to find the correct "receiving address" on MTGOX.com.  Seriously its a total usability disaster on that site.  I did my best, found what I thought was my receiving address, and it ended up being their "API Deposit" address.  Whatever the F that is ... nothing in the bitcoin world has documentation or explanations.  I'm not an unintelligent person, and I would challenge any first time user to find the correct receiving address on MTGOX. 

In any case, take a look at their facebook wall sometime.  https://www.facebook.com/Bitinstant

In the meantime, learn to read, people.

-BB-

[lazydna]

if you mail money to the wrong address do you blame the post office?

So... you did something stupid and are trying to blame the company for following the instructions you gave them? Oooookay.

why should they refund you when you sent it to the wrong place its not their fault.

Wow.  Did you all fail reading comprehension 101?

Did I say anything about demanding a refund?   "Okaaayyyyyy" ...  No. The issue I have with them, is the same issue everyone has with them.  They aren't responding to support requests.  For nearly 10 days now. 

They've already told me the money isn't lost.  But we are all being screwed by them because they're failing to address the concerns which they do have the ability to address.  There are hundreds of people not getting their cash right now, for many different reasons.  Yes, in my case I sent to the wrong address.  Did I say anything about it being their fault?  No.  What is their fault is that its been 10 days and I have been ignored by their support team, after being reassured that its being worked on.  Same issue everyone else is having.

I wont even get into how freaking impossible it is for a newbie to find the correct "receiving address" on MTGOX.com.  Seriously its a total usability disaster on that site.  I did my best, found what I thought was my receiving address, and it ended up being their "API Deposit" address.  Whatever the F that is ... nothing in the bitcoin world has documentation or explanations.  I'm not an unintelligent person, and I would challenge any first time user to find the correct receiving address on MTGOX. 

In any case, take a look at their facebook wall sometime.  https://www.facebook.com/Bitinstant

In the meantime, learn to read, people.

-BB-

oh I read it right.
"Well I am 11 days in to being screwed by Bitinstant."
should have read, 'I screwed up and bitinstant hasn't helped in 11days'

your first statement is purposely misleading.

[BittBurger]

oh I read it right.
"Well I am 11 days in to being screwed by Bitinstant."
should have read, 'I screwed up and bitinstant hasn't helped in 11days'

What did you do, completely gloss over my last post?  here it is for you again, since you clearly don't know how to read:
I am being screwed, as are hundreds of other people, because they can address these concerns, and they are ignoring support requests.

They're holding peoples money, including mine, in their bank account, but they're not giving it to the proper owners.
I realize I made a mistake, as others have, but that does not give them the right to hold $250+ of mine in their bank account, to attend to it at their leisure.
I politely waited one, two, even three days for a timely response from support on a transaction that was supposed to take 1 hour.
I am now at day 11 and not a single thing has been done.
I expected "instant" purchase of bitcoin at a certain price, and that price is now long gone.  

Why is it now their fault?   Because they've had plenty of time to address the issue.  

Not sure what you don't comprehend about that, but clearly you're not grasping what's being said.
Their lack of responsiveness is resulting in lost money for hundreds of people.   Do you comprehend that?  
Being screwed can come in many different forms.  Not just the single solitary form your brain is apparently able to understand.

Go look at their facebook wall and look how many people are being screwed all for the same reason:  
No response to their support requests, resulting in NO MONEY for over a week or two.
Lost deposits.  User errors on addresses  - resulting in money still sitting in their bank account, but they are not doling it out.
Ya think that might upset people since they're holding people's funds while providing an "instant" service for "instant" BTC purchases?
Ya think?
Have I held your hand enough through this?  Doubt it.  Commence more ignoramus comments.

your first statement is purposely misleading.

Yes you're right, I intended to trick all of you, and you're just the smart one who caught me in my evil plot!  
*eyeroll*
Or ... actually ... your mind isn't capable of grasping more than one form of "screwing" ....

PS:  your signature is *monumentally* annoying.   Spam much?