Ok guys i can explain, i was doing a BCC transfer from my coin payment account to freewallet BCC account. However i was too quick to select my BTC address by mistake as thats what i normally use. Since Freewallet supports multi-currency, i got it mixed up. I contacted coinpayment support immediately, they said i could retrieved it back with my private keys. After that i realised that FREEWALLET holds out private keys. Since its stuck in my BTC blockchain, i can always get it back using my freewallet BTC private keys. The support had done nothing about it besides asking for more time. No updates, no status. I've attached their replies which you can see that they felt like copy and paste replies.
I really have no idea how long will the extraction process be, but i really think that i've waited long enough. Whoever is reading this, i really need help.
It still doesn't change the fact that you're at fault here. Next time if you don't know what you're jumping to, it wouldn't hurt to do a simple google search.
Try following it up on their social media sites which can be found on the bottom of their site. Bl4nkcode already contacted a user here that's affiliated with freewallet. Unfortunately, Only free wallet can help you in this. Well if more and more users submitted inquiries the amount of workload to be done will increase resulting in a slow response so this might be the reason why they're dragging this.
P.S. I quoted your image for other users to easily see
