Localbitcoins not removing my 2fa?

[k44u]

Hi all,

I have two accounts with bitcoin on them from 2013/2014, I requested to remove the 2FA on 1st December at 8:52PM.

I tried logging in on the 15th December at 9:05PM, and it's still asking for the 2fa codes... I also didn't get an email.

Can someone please let me know if this is the correct process, or what have I done wrong? I'm asking here because their tickets are 10 days behind due to the festive season, so hopefully someone else has been through this?