Bitcoin cash problem on Bitstamp - incorrect rate

[Fadtemp]

Hello,

I have placed an order on Bitstamp to buy BTC-cash.

The amount I paid for this transaction is 95 euro.
The transaction time : 5th of December 2017 at 11:06.
BTC-cash price at the time of transaction was around 1350 euro.

My problem is that Bitstamp used a rate of 2000.00 euro/BTC-cash for this transaction. So I finally received only 95/2000.00 = 0.0475 BTC-cash instead of 95/1350 = 0.0704 BTC-cash.

I do not understand the important difference between the actual BTC-cash price and the rate used to fulfill my purchase. I have open a ticket (# 241644) on Bitstamp 2 weeks ago but I do not have an answer until now.

Have you encountered similar problems with Bitstamp ? Do you have an explanation of such difference ?

Thank you

 

[jaeden1024]

That is reason why i  rush to buy some bch on hitbtc , i never knew it was only a mistake even on coinbase thats why everybody wants to buy bch immediately. Now i lost some profit because of that news.