I've been trading with Bitfinex with a few weeks now. Barring the occasional downtime, it seems like an excellent exchange with a great interface. No issues with them. Until today that is, I transferred 1.05XMR to them and it never showed up (Followed their deposit instructions precisely as always. Not my first deposit with them). I've opened a ticket with them and contacted them on reddit but no response in the 12 hours so far. If you take a look at their reddit page:
https://www.reddit.com/r/bitfinex, there's pages upon pages of complaints about missing deposits and withdrawals. OK, it's a large exchange and occasional mistakes happens, but most of their supplicants have to wait for weeks and months(!) before their ticket is addressed, if it's addressed at all. That's really a deal breaker for me. Fuck ups happen but they need to be fixed promptly. I mean really, their BTC/USD volume is $1billlion+. With the minimum fees of 0.2% per trade (taker+maker), that's $2million daily in revenue for them. You'd think a decent support system would cost a fraction of that amount but only they can know their real priorities.
Anyway I currently only have 0.1 BTC in there but somehow I doubt I'll get back the full amount easily from them. Oh well, lesson learnt. This time I want to do my due diligence before picking an exchange.
I'm just looking for an exchange where:
- Deposits and withdrawals are processed timely. Preferably within the hour.
- Responsive support in case something goes wrong.
Appreciate your suggestions.
Cheers,
Jain
