Big bankera concerns

I thought twice about posting this as Ive been quite a Bankera advocate over the last few months and invested quite a bit into BNK, I was really bought into the project and wanted it to succeed.... but I think its something I wanted "out there".

I sent a copy of my passport to spectrocoin some time ago to verify my account (way before bankera was announced, I just wanted to buy some btc from them at that time) and they said that they also needed a picture of myself holding it. I didnt feel totally happy sending this to them so I didnt get back to them for a while as I found somewhere else I could buy btc from.

I became interested in bankera when it was announced and decided to buy some bnk. I saw that people who invested over 1k would be eligible for a free IBAN account, after several reads of the whitepaper I decided to back this project and invest just under £5k. There were some problems with deposits made in eth, which was my chosen deposit method, so I tried to contact Spectrocoin over the phone but the phone number was not working. I connected on live chat with spectrocoin and they told me there was a delay in the deposit processing and it would be sorted shortly and they were busy so the phone was engaged. This all happened during pre ICO.

More recently after investing in BNK I decided I wanted to lift the restrictions on my account so I could use the IBAN that is available to larger investors. I decided to upload the photo of myself holding my passport as requested - I got a message back very quickly saying:

"Compliance department rejects verification"

No more info - thats it.

So I tried to call Spectrocoin to resolve the issue, the phone number was still not working - it gave the same faulty tone it did during pre ICO.

I contacted live chat at spectrocoin and asked for a phone number but they said that the number was often busy and I probably would not get through but that they could help on live chat. I told them about my verification issue and they said I needed to email the compliance department as I could not talk to them on live chat. They also said the phone number was likely busy which is why I could not get through.

I emailed the compliance department and tried again to contact spectrocoin on the phone, the phone number did not work, I tried calling several times during the day and also tried calling between 1am-3am UK time to see if the number was working, the number did not work at any time which makes me think the line of "the number is busy" I am been given on livechat is untrue. I called BT and had them test the line, they did this and told me that it was not a BT line so they could not do a full diagnosis but it appeared to be faulty.

I voiced my concerns over the verification and dead phone number in the group investor chat linked from the the official bankera website and I was sent a message from someone who works for bankera called Ras asking if I could provide him with my login email for spectrocoin which I did assuming he would look into my case. I also asked him about the phone number on the website but there was no reply. Today I went into the bankera investor livechat and have been banned so I cannot send private messages or speak in the main chat, I assume this is because I brought to the attention of the group that the phone number on the website was a dud.

I still dont know why my account was not verified, my last post in that chat was suggesting if the phone number did not work then it should be taken down from the website, this comment was met with at least one positive emoji with a regular poster.

Overall this has been a terrible experience, I can still log into Spectrocoin but my account is still not verified and I dont know why. I am still banned from the bankera chat after been involved in some very interesting discussions in the past. I only drop in from time to time.

Anyone who is cynical of anything I have written above can simply call the phone number on the spectrocoin website and see that it doesnt work. As I felt badly done to over this farce I did a little investigation today and an 90% sure I have found the company who is providing Spectrocoins virtual office in London.

I have just had another discussion on the spectocoin website and it was a little better than the ones before, the person I spoke with (although unable to help at all) has told me that they will personally get the compliance department to get back to me on this so there is a light at the end of the tunnel - perhaps.

I will continue trying to work with the compliance department and hope they get back to me, I do actually think we will get to the bottom of the compliance issue somehow once it is discussed but in this time to shady ICOs and everything been built on trust I dont think Spectrocoin or Bankera are doing themselves any favors with their banning of people from chats who raise concerns or phone numbers that dont ring on their website.

Im not saying that I think bankera or spectrocoin are a scam, I dont think the are, I think its a great project and a great idea but communication has been terrible. They have 9 great advisers and as clear a vision as you can have with a project like this. Hopefully this feedback reaches the people who can make use of it.