I dont know the details but I am exploring and seeking expert opinion if I can get any.
Nobody knows details... The fact is CLIENTS ARE NOT GETTING THEIR OWN MONEY FROM THIS SERVICE !! Including myself.
THIS IS 100% true. What other expert opinion are you looking for?
Who cares if it is DDOS, arrest of some guy, security or financial problems... Clients can do nothing and EXMO team resolves some tickets and posting about it here, leaving thousands tickets unanswered without any reasonable explanation.
You say it is DDOS - but site is working fine. Network overload - but EXMO operations are not on network while other operations just fly - meaning it is not the problem of the network but EXMO!! EXMO just doesn't send anything to network... even when they set PAID status.
They gave all of us nice NEW YEAR PRESENT - leaving us without our money..
I can only feeel your pain, Wirex did similar thing to me and I had to take a loan from my bank with very high interest rate in order to buy my family their Christmas gifts.
Shame that most companies involved into crypto currencies and bitcoin/alt coins turned into scam and scam operations nowadays.
At certain point they just decide to exit scam or scam customer here and there, that is actually a well know method you scam a % of your customers and ask rest to leave positive reports and shit about you.
50% of the kids on hackforums practice this scam method to foor other members that they are legit and randomly scam other members.