Cryptopia {Inova coins deposit stuck for weeks}

Good evening ya'll,

Since I'm getting no response from the Support team through my tickets @ Cryptopia, I'm forced to post my story here..

So basically a couple of weeks ago my friend did a deposit of my Inova coins to my Cryptopia wallet. These coins are still unprocessed by Cryptopia.

He created the following ticket to the Support team:

#88242 - Innova coin stuck
Category: Deposit
Status: Awaiting admin reply.
Opened: 12/25/2017 12:54:22 PM
Last Update: 12/25/2017 12:54:22 PM
Ticket description:
Dear Support.

My Innova coin deposit is unconfirmed for alreday 3 days with 1132 confirmations in de block explorer of innova. I waited for some time before sending this tickets but i guess something went wrong.

This is my wallet adress on cryptopia: iR3vZK44kgt2ZcPDyQMGoYFsDubgBFBCMj

Can you guys solve the problem, would be awesome.

Regards Marvin
Transaction: 3dfa824c8513948f1eb07965e0d87fad58ce1413b9e11791f81bb6094ded133e

Im looking for a member of the DT team to help me out with my friend's issue.
Please note I'm not the one who lost the funds, but my friend did.. simply trying to help him out!

Thanks alot for your time, it's much appreciated.

Greetings,

Max (friend = Marvin)