2fa issue with coins.markets

[hoolignn]

Hi, so i never enabled 2fa, however its asking for a 6 digit 2fa code when i try to withdraw. if i check my settings, 2fa is disabled. i tried to enable it, scan the qr code, enter the 6 digit code and it just tells me the 6 digit 2fa code is incorrect, so i cant even activate 2fa either. now im stuck in limbo?

i have raised a ticket with support however i was wondering if anyone has had the same issue or maybe im missing something silly here?