Freebitco.in login problem

[pilarova.nikola]

Hello,

I need an advice. I got bitcoins from my brother as a wedding gift. He recommended me freebitco.in, where he has his own account for several years, so that my bitcoins earn interest and that he also gets a reward from it.

Everything worked perfectly for about a year until now for about 2 weeks I can't log into the account. I note that I log in everywhere I can. At home, at work on wifi, via mobile data. I was logged out of the account for security or something and when I tried to log back in I got a message saying that the credentials are wrong. I therefore tried to reset the password on my brother's advice. But I didn't receive the email until the next day, and the link was therefore invalid due to the time delay. So I tried the next day and no email came to me. I am using Gmail and following the advice I read here I tried adding noreply@freebitco.in to the address book.

That didn't help, the emails still don't go through. I read here that the reason can also be a violation of the rules and multiple accounts. But I don't have any other account. I'm desperate about it. I also wrote to @theQuin, but no reply. I'm not an idiot to risk a large sum of money, which my brother gave me for a few change. I write it as it is and it makes me want to cry.

Can anyone advise me what to do?

[JeromeTash]

@pilarova.nikola please edit the post and delete out the email address you posted. Post your email address in public makes you a target of phishing attacks and hacks.

As for Freebitco.in, I am able to log into my account on the very first attempt without any problem at all. In their thread, I see some complaints similar to yours in the past few days. Unfortunately, we can not really help you ascertain what exactly the issue is. The support should be able to give you the right answer.

Have you tried contacting their support through the contact form under FAQ?

[Potato Chips]

Unfortunately, freebitco.in concerns have been growing in the forum lately but none of them were addressed by the support as they seem to have disappeared... If you haven't, you can check the recent pages of their ANN thread, see: https://bitcointalk.org/index.php?topic=320959.0

I honestly would take a step back on freebitco.in until the coast is clear.

[pilarova.nikola]

@pilarova.nikola please edit the post and delete out the email address you posted. Post your email address in public makes you a target of phishing attacks and hacks.

As for Freebitco.in, I am able to log into my account on the very first attempt without any problem at all. In their thread, I see some complaints similar to yours in the past few days. Unfortunately, we can not really help you ascertain what exactly the issue is. The support should be able to give you the right answer.

Have you tried contacting their support through the contact form under FAQ?

Yes, the brother wrote to them through the FAQ from his account, because this option is only available after logging in. Since I can't get into the account, I can't ask a question. I also wrote directly to the email noreply@freebitco.in, but no reply. I have also added this email in the address book, when I read here on the forum that it could be blocked by the email provider. But before that my emails were fine. I also noticed similar posts. So I will hope that someone will call. I also wrote a private message to @theQuin, but no reply, even though he was already online. I'm just afraid that I will lose a lot of money that my brother gave me and my husband. It's not exactly a small amount and the brother wanted us to wait until the price of BTC rises and have something to start. We already have a daughter who will go to school and everyone's money is useful.

[JeromeTash]

Yes, the brother wrote to them through the FAQ from his account, because this option is only available after logging in. Since I can't get into the account, I can't ask a question. I also wrote directly to the email noreply@freebitco.in, but no reply.

As you can see, the email address says noreply@freebitco.in it means you should write to it or reply to it. No one is going to read or receive your message from the other end.

I also wrote a private message to @theQuin, but no reply, even though he was already online. I'm just afraid that I will lose a lot of money that my brother gave me and my husband. It's not exactly a small amount and the brother wanted us to wait until the price of BTC rises and have something to start. We already have a daughter who will go to school and everyone's money is useful.

I am not sure what is going on. He used to be so helpful, but lately he is not responding to any complaints

[PX-Z]

Everything worked perfectly for about a year until now for about 2 weeks I can't log into the account. I note that I log in everywhere I can. At home, at work on wifi, via mobile data. I was logged out of the account for security or something and when I tried to log back in I got a message saying that the credentials are wrong. I therefore tried to reset the password on my brother's advice. But I didn't receive the email until the next day, and the link was therefore invalid due to the time delay. So I tried the next day and no email came to me. I am using Gmail and following the advice I read here I tried adding noreply@freebitco.in to the address book.

Someone had the same issue posted on their ann thread, like passwords were change for security reasons and email is late to arrive as well which is a pain in the ass. You can try to reset your password on different time of the day until you receive the email.

I am not sure what is going on. He used to be so helpful, but lately he is not responding to any complaints

It looks like an internal issue of their company. Although his/her last reply on the thread was just last month.

[BitcoinForumABC]

Hello @pilarova.nikola, hello guys

I faced this login problem for my freebitco.in account two days ago as well and I also still didn't get into my account. So far I only can say that all my login requests are delayed by a minimum of 8 hours. I receive the verification e-mails at least 8 hours later and therefore they are not valid anymore.

The promotional e-mails (with the Wheel of Fortune function) I receive as well and they are still working. Makes sense, because they are 48h valid.

Hopefully that helps you a little bit.
I will let you know when my login was successful again.

Greetings

[Kentalish]

I'm having the same problem

[examplens]

Many have problems with freebitco.in these days. From other discussions, it is evident that there is some kind of problem with their email correspondence. Perhaps this discussion can help in better understanding the problem To freebitco.in and their representative, TheQuin

In the end, their official PR account also gave a similar explanation, although they claim that the problem is solved, it seems that it is still not functional.

Dear BTC Talk Community,

We are immensely grateful for the love and trust you have shown to FreeBitco.in. Recently, a mail backlog caused delays in withdrawals, and we sincerely apologize for any inconvenience this may have caused. We are pleased to announce that all pending withdrawals have now been successfully processed.

The mail backlog is still ongoing but is slowly being cleared. We have also taken note of your concerns regarding our support services. To address this, we are actively identifying and onboarding new team members dedicated to enhancing our support and ensuring a smoother experience for all users.

Thank you for your continued support and patience.

Best regards,
The FreeBitco.in Team