Hi everyone,
Sorry for the delay in getting back to everyone. We trust everyone should have their orders now including backups, which were sent at a later date.
We've had a bit of backlog to catch up on. If anyone is still waiting for any orders, do contact
concierge@coldcoinbitcoin.com and we'll help you out asap.
Just addressing some issues below:
Placement of hologram:
Unfortunately, these are placed manually and are very delicate, so that with the added trouble of shipping, honeycomb blockchain pattern and thin material makes it easy to damage. Once they're on they can't be moved. We managed to improve the placement method in which we use from now on, so we hope we don't see more of it.
Declaration at Customs:
Our dispatch team when filling out postage didn't know the exact pricing of our items or the implications of putting a higher or incorrect price (they thought it was only for insurance purposes apparently). We've contacted the person that was affected and obviously, we'll be sure that doesn't happen again.
Site Password:
Everything does work online though there are 2 user journey issues that need to be fixed and are very confusing to any user.
i.e 1. When you log in, you need to click 'My Account' button, where it should automatically be taking you there. It looks like the home page is just refreshed otherwise.
2. When you select to reset the password, it doesn't take you to a confirmation page, but rather looks like you've logged in and there's no user data. This is not the case and an email would be sent to you to create a new password. Though that also takes you to a login page with no reset options. We will fix this asap.
If you need to reset your password please contact
concierge@coldcoinbitcoin.com and we fix this asap.
Thanks for your patience with all this guys, as we find our way through the new processes. Last thing we want is for any of you to have a crap experience so please don't hesitate to email and we'll contact you asap