Coinexchange.io - Withdrawal issues with TX ID just "2"

[varut]

I'm just doing regular trading on Coinexchange.io and try to transfer my fund to another exchange using DOGE and I ran into problem.

Their website withdrawal page shown as Completed but it never arrived and TX ID is just single digit "2"

Last week I asked them in Twitter and they said I have to raised a ticket so I did.

Now my ticket being processed for a week, no respond and in twitter a lot of peoples has same problem with me someone got TX ID of 1, 2 or 4.

UPDATED : just got all my coins back

[bL4nkcode]

Try to search first your receiving address on doge explorer, if there's no transaction has been sent on that day then there's a serious problem from coinexchange side.
And the only thing you can do is wait until they respond since you're not the only one who encountered the problem.