Binance won't unlock my account. It's been 8 days

[godihatework]

I had to lock my account back on January 30th. On January 31st I sent in a ticket to unlock it and summited all of the pictures they asked of me. I was told it would take 5 days to unlock which is fine. It's day 8 now and numerous emails were sent to the supporting ticket number to remind them that it's been 8 days. The replies I get from Binance are the generic computer responses like this one. "Please access Binance help center，and search related documents:https://support.binance.com Binance Team" The ticket has already been sent 8 days ago!!!! Has anyone else experienced this. It's getting quite annoying at this point. I don't know what else to do. Any advise would be great.

[tamango]

I think you just have to wait.. Binance has now serious problems and actually noone can trade and deposit/withdraw until 9/2/17..

[AlexaSonda]

Today binance performs system upgrades and maintenance has just finished. My advice you have to wait, do not make a new ticket again, because it will cause spam and make your problem will be long. You can give a few more days and then try to access your account.

You should know, there are now hundreds and even thousands of binance users who can not trade today and I hear binance also disable deposits and withdrawals.

[feelideb]

Centralised exchange as time goes will become very difficult to use. Issuecof frozen account and limit is the reason why i prefer decentralized exchange like etherdelta. Decentralized exchange is the future. Let put aside centralized exchange!

[godihatework]

Thanks for the replies guys. I guess I'll just have to wait it out.

[kennyy2929]

can i know what is the reason you lock the account?

Binance is having upgrading or maintenance, i don't think they are able to unlock it in recently. maybe u can just try to email them again so that they can do something on it.

[godihatework]

I sent some coins to a wrong wallet and I panicked. I locked the account. It's all my fault but it would be nice to get back on the site

[IlfarIldarovich]

Patience my friend . I think how to end technical work on their exchange . They definitely will answer you . Today I wanted to go , but I saw an ad about jobs

[DanWalker]

Binance is currently overwhelmed so there is only one way is to wait a while more.

Centralised exchange as time goes will become very difficult to use. Issuecof frozen account and limit is the reason why i prefer decentralized exchange like etherdelta. Decentralized exchange is the future. Let put aside centralized exchange!

I think so too, but a low volumes of ED are just killing me. Unfortunately we have only 1 active DEX for ERC20 tokens only. I guess there will appear another DEXes not only for ERC20 tokens in 2018.