Bitcoin "missing" from my Ledger Nano S Wallet

[UnLearnYourself]

A few months back I converted DCR to BTC using Evercoin (I know, I probably paid a premium in fees...but it was simple for the noob in me), and had that balance transferred to my Ledger Nano S Bitcoin Wallet.  I confirmed the balance was there.

Fast forward to yesterday, which was the first time I had picked up the wallet since my DCR transaction.  And that balance was not there.

Now the unfortunate part about using Evercoin's website is there is actually no transaction log (likely one reason why I will not be using it again), so I can't quite retrace the steps of this transaction.  Apparently the app has a log (doh!)

I can say with certainty nobody has physically accessed my Ledger. Here's what I've tried so far:

- Deleted and reinstalled the Ledger Bitcoin desktop and chrome wallet
- Updated the Ledger firmware
- Logged into my Ledger Bitcoin wallet in both Segwit and Legacy mode

Still no previous balance found.  After doing some reading last night I am hopeful that these coins are not actually gone.  But I need help searching the blockchain for them.  I read advice on using my "XPub" to search the chain, or migrating to another wallet altogether using my 24 word code.  BUT, I could not find anywhere that actually told me what my XPub is or how to even find it, or really any clear advice on how to proceed from here.

ANY help is very much appreciated, and I'll surely share my knowledge with the noobs of the future once I'm actually well versed in all this!

Thanks y'all

[Potato Chips]

Yeah better confirm first if the wallet really does have funds on it. The easiest way is to paste your address in any block explorer:

• https://btc.com
• https://www.blocktrail.com/BTC/
• https://blockchain.info/

[UnLearnYourself]

Excuse me for my extreme ignorance.  But by searching my "address" do you simply mean the address I use when I want to receive funds on the Ledger Nano S wallet?

For example, I buy BTC on Coinbase, then Send them to my Ledger BTC Wallet...is that Send address the one you're referring to?

If so I searched that on all 3 of those sites and they all note 0 transactions and 0 balance.  The peculiar thing there is I actually do have a tiny balance on that wallet that I can view.  It just doesn't include the total that should be there including the DCR transaction balance I posted about.

[Bitfort]

Excuse me for my extreme ignorance.  But by searching my "address" do you simply mean the address I use when I want to receive funds on the Ledger Nano S wallet?
...

Yes.

...
For example, I buy BTC on Coinbase, then Send them to my Ledger BTC Wallet...is that Send address the one you're referring to?

No, that sending address is not yours. You should check the one that supposed to receive the coins.


I would suggest you to use electrum with your ledger wallet (there is option to link it with HW wallets).

[UnLearnYourself]

OK just so I'm making myself clear, I signed onto my Chrome App Ledger Wallet Bitcoin, clicked receive, and Copied that address.  When I search using that address on the above 3 sites it notes that there have been 0 transactions and a 0 balance.  However, as I said I DO see a tiny balance (that I just transferred 2 days ago) on that wallet.

What I do not see is the BTC from the DCR transaction.

This is making less and less sense to me...please help!

[Bitfort]

OK just so I'm making myself clear, I signed onto my Chrome App Ledger Wallet Bitcoin, clicked receive, and Copied that address....

Thats correct procedure.

...
When I search using that address on the above 3 sites it notes that there have been 0 transactions and a 0 balance.

If all three sites says there is no balance then there is no balance indeed (something went wrong)

...
 However, as I said I DO see a tiny balance (that I just transferred 2 days ago) on that wallet.
...

I find that hard to believe (the fact funds are visible in your app bu tnot at the blokchain explorers).
Nevertheless try the electrum as I said before.
But given the result of those 3 blockexplorers Im pretty sure the funds are not there.

...
What I do not see is the BTC from the DCR transaction.

This is making less and less sense to me...please help!

Q: that small balance (2 days old). Is also not visible on those 3 sites?

Just some idea. There is some virus which is able to recognize you are copying BTC address (and replace it wit hakers one)... double check the address you are copying is same as the one you paste.

[UnLearnYourself]

1.  I can assure you, when I sign onto my wallet I see a small balance.  The transaction is confirmed on the wallet.  The transaction is confirmed on Coinbase, where I originally purchased the BTC and sent it to this wallet.

When I click receive, and copy that address, then search the 3 sites shared, I do not see ANY balance.

2.  There are no viruses making what I copy and what I paste different.

I have read online that I actually need my XPub to do this search, and these are the instructions for finding that both on the ledger site and posted other places.  "Find the HD Public key for your wallets:

Open the Ledger Wallet Chrome bitcoin app
Click your account in the overview, it’s called “My account” by default
Click “Account Settings” in the top right corner, under the balance
Click “Export” next to “Extended public key”
And when you see the QR code pop, you’re ready to begin the next part."

However, my app does NOT have the account settings under the balance.  There is no export button.  There is no "Extended public key" label.  The version I am using is 1.10.6, and I have deleted and reinstalled it multiple times.

Now what?

[Bitfort]

1. & 2. I acknowledge

As of pub key.
After you log into app. You need to CLICK on that "my account" (or whatever name you changed it to) .. then you should see the "account settings" ( top right )

Note: you can have multiple accounts within single device

EDIT: checked myself and I also have wallet ver. 1.10.6 ( and firmware 1.2.3 )

[UnLearnYourself]

1. & 2. I acknowledge

As of pub key.
After you log into app. You need to CLICK on that "my account" (or whatever name you changed it to) .. then you should see the "account settings" ( top right )

Note: you can have multiple accounts within single device

Great, so using the Xpub I could see the small balance that I just deposited.  At least that has been verified as real (yikes).

Now to solve the problem of the missing initial transaction...

[Bitfort]

1. & 2. I acknowledge

As of pub key.
After you log into app. You need to CLICK on that "my account" (or whatever name you changed it to) .. then you should see the "account settings" ( top right )

Note: you can have multiple accounts within single device

Great, so using the Xpub I could see the small balance that I just deposited.  At least that has been verified as real (yikes).

Now to solve the problem of the missing initial transaction...

Well, if explorers (those 3 sites) says there is no balance then there are no funds on that address.

To me it looks like the transfer from Evercoin actually never happended. I have no experience with them. Have you received any email or anything with transaction proof?
I find unacceptable they did not provide you with any logs.

[UnLearnYourself]

I agree.  Totally unacceptable they have no logs, and for that reason I will likely never use them again however convenient of a platform it appeared.

I am also beginning to think this transaction never completed (though I swear I recall it going through just fine).  So now the problem becomes the DCR wallet shows 0 balance.  So where is my DCR?  Oye...this is all so dizzying.  Makes me not want to purchase crypto with all these tangles.  I have been VERY careful and doing a ton of research and still things like this happen and totally baffle me.

Can anybody assist me with my missing DCR now?  Or should I consider searching/posting another thread.

Thanks to those of you who have chimed in to assist me with this...I really do appreciate it.

[Bitfort]

It's better to continue in this thread.

Do you have any proof (tx id) you sent those DCR to Evercoin? Did that transaction went through (is confirmed/valid)?
If so I think you to contact their customer support ( if there's any). Provide them with detils: Here's tx where I sent you XXX DCR, you supposed to send YYY BTC to ZZZZ address but funds never arrived ....

BUT there is still something I don't understand.
You said you can see your small BTC deposit (the one 2 days old) in ledger app but when you put that address into explorers it says 0 balance. Is that correct?

I'm still convinced you should try to use your ledger with electrum as its much more user friendly IMO ( it gives you better coin control ... you can choose the change address, see actual balance of each address etc.)

[UnLearnYourself]

When I open my wallet it displays the balance I deposited 2 days ago.

When I copied my "receive" address from the wallet and searched using that it showed 0.

When I searched using my XPub it showed the same balance that I see in my wallet.

I'll take note of your recommended wallet and will check it out once I settle the case of the missing DCR.  I connected with an Evercoin rep and shared with them my "receive" address for my DCR wallet and they confirmed no transactions connected to that address.  But my DCR wallet shows 0 balance.

I'm wondering if it is some sort of glitch on my DCR wallet.  However, I found this DCR blockchain search (https://explorer.dcrdata.org) and searched using my "receive" address from my DCR wallet...of course it shows a 0 balance, but also showed no transactions.  Yet, when inside my DCR wallet the ONLY activity it shows is me receiving the original DCR balance I deposited in it.  No transaction out.

Still dizzying, ha...

[Bitfort]

When I open my wallet it displays the balance I deposited 2 days ago.

When I copied my "receive" address from the wallet and searched using that it showed 0.

Hmmm.
Once deposit address is used, ledger app will provide you with brand new deposit address (this is usual approach to help you keep some level of privacy).
So i think you are actually copying this new (not yet used) address.

Try this:
In ledger app click on that incoming transaction (to see more details) and there is button with magnifying glass icon. Clicking on it should open your browser (by default it opens blockchain.info i think) showing you the transaction details.
Check if the receiving address is the same one you are copying.

...
 I connected with an Evercoin rep and shared with them my "receive" address for my DCR wallet and they confirmed no transactions connected to that address.  But my DCR wallet shows 0 balance.
...

Just to clarify: by "my receive address for my DCR" you mean their address where you should sent those DCR?

...
I'm wondering if it is some sort of glitch on my DCR wallet.  However, I found this DCR blockchain search (https://explorer.dcrdata.org) and searched using my "receive" address from my DCR wallet...of course it shows a 0 balance, but also showed no transactions.  Yet, when inside my DCR wallet the ONLY activity it shows is me receiving the original DCR balance I deposited in it.  No transaction out.

This starts to be quite confusing (maybe the same issue as in first point ... address was already used so you are actually copying new, not yet used address).

Could be some glitch indeed. I'm not decred user so can't tell but all wallets should have option to rescan database or something similar.
Try to find that and use it.


EDIT: it really looks like you have never sent them those DCRs (for reasons unknown) thus they didn't sent BTC to you.

[HCP]

A few months back I converted DCR to BTC using Evercoin (I know, I probably paid a premium in fees...but it was simple for the noob in me), and had that balance transferred to my Ledger Nano S Bitcoin Wallet.  

A few months ago, the mempool was totally flooded... fees were at an all time high and confirmation times were very long. The reason this is important will become clear shortly...

I confirmed the balance was there. Fast forward to yesterday, which was the first time I had picked up the wallet since my DCR transaction.  And that balance was not there.

I suspect... that when you "confirmed the balance" on your Ledger... what you actually saw was a broadcast but unconfirmed transaction and associated balance.

Now, because the mempool was horrendously flooded (150,000+ unconfirmed transactions etc... confirmation times measured in days... fees getting up to 1000 sats/byte etc), it's possible that the unconfirmed transaction you saw displayed in your Ledger wallet was never confirmed and was eventually dumped out of the mempool. Then you connect your Ledger months later, the wallet syncs up and as that transaction no longer exists, the Ledger wallet doesn't show it.

If this is indeed the case, the only people who can really help are Evercoin. Unless you can find a TransactionID, you're going to struggle to figure out where your BTC are. I'd suggest contacting them to see if they can shed some light on the matter.