Nano Deposit Stuck on Binance

[shewadiwadi]

Hello

I have deposited nano 3 days ago. It was normal at that time, they gave me deposit address as usual. When i made the payment, nano has not been arrived to my account. After 4-5 hours they suddenly realized that to disable nano deposits.

In meanwhile, they have not credited nano to my account. Tried to reach their support but they didnt solve my problem, just copy paste messages (2 message) They do not reply my e mails any more.

Here is my nano deposit: https://www.nanode.co/account/xrb_3bibrrfsopzf9rwqos7dutqhjgq6rrz8p7q1jq5zhxmcef6oekkf9ph3d5oc

Already lost %20 value in usd. I can't reach any support agent of them neither in telegram nor in e-mail.

It is really frustrating and i am getting nervous day by day.

[jhenfelipe]

I don't think contacting them again will solve the problem. What you need to do is to wait because most likely you will receive your deposit once they enable the wallet again.

Nano team said that they are working to fix the issue and getting Binance deposits open is their priority in their reddit comment here. I hope it calms you a bit.

[magneto]

Hello

I have deposited nano 3 days ago. It was normal at that time, they gave me deposit address as usual. When i made the payment, nano has not been arrived to my account. After 4-5 hours they suddenly realized that to disable nano deposits.

In meanwhile, they have not credited nano to my account. Tried to reach their support but they didnt solve my problem, just copy paste messages (2 message) They do not reply my e mails any more.

Here is my nano deposit: https://www.nanode.co/account/xrb_3bibrrfsopzf9rwqos7dutqhjgq6rrz8p7q1jq5zhxmcef6oekkf9ph3d5oc

Already lost %20 value in usd. I can't reach any support agent of them neither in telegram nor in e-mail.

It is really frustrating and i am getting nervous day by day.

The wallet is still in "suspended" mode on my end.

Not sure when they will fix this issue, I don't think any sort of ETA has been given out officially.

What was the support's response to your request? Did they say that you will be credited as soon as the wallet is opened back up again? Even if they didn't say that, I'm assuming that's going to happen as long as you deposited to the correct address. There is no reason that they can't credit your account, especially if the maintenance of Nano wallet came after your deposit.

Anyways, you just have to wait until Nano wallets are re-opened, and if it's still not there, contact support again with all the proof.

[Lucius]

I just check on Reddit link from second post and few users confirmed that they are now credited with deposit Nano so problem is solved for now.I do not know is this problem appeared just on Binance side or Nano network have some problems,but 3 days is too long time to wait to get access to your coins.

With regard to the situation with Nano on Bitgrail, every problem like this causes fear at users,especially when it comes to Nano transaction which should be instant.