I wasn't sure what the best way to share this was, so I placed a link onto reddit and am going to share a snippet to read through here. If you like what you've read or are interested in more of the story, I've included the
full story link to read more, thank you for your time
Use their [Cryptsy Freshdesk] support portal, otherwise communication is one way!
Keep yourself Logged into cryptsy once every few months if necessary - To keep them as a very low cost option for holding investments in altcoins. Don't hold your entire cache of coins on Cryptsy