Anyone else have trouble with itBit verification?

[Taras]

I opened an itBit account in December and submitted the information for the onboarding process. When I try to log in, I get a message telling me that a verification process is underway and that it should take 7-10 business days. However, it has been 6 months. I tried logging in again several times (including today) and it still says to wait 7-10 business days. I haven't been contacted in the last 6 months. Does anyone know if I missed something or did anyone else have the same problem?