Hello, I'm new...and my btc-e account was just hacked!

[bitman128k]

Hello everyone,

I have been following bitcoin since mid 2012 and mined a few back when I could using my 2x 6950.  Well I took a small amount and made an account on btc-e and was trading happily for the last few weeks. 

Yesterday, my account was apparently hacked and while I have opened a support ticket, I am not optimistic that I will get back my coins/currency. It was about $200 so it won't be the end of the world.

I did not have 2FA enabled, and that is my own fault really, but I should say that neither do I have 2fA enabled on any of my Fiat bank accounts and they have not been hacked.

What is has done is got me thinking about the nature of security on these exchanges.  I am in no way a computer programer but I wonder just how secure the back-end/server side of these site are.  I have been reading up and if you know what your doing it apparently very easy to get the code for websites and I suppose exploit any and all weaknesses.

There isn't much that can be done if this happens and support doesn't answer because as we all know the very nature of bitcoin is it's non regulation.

I imagine that people who support or use bitcoin more than causally would have above average computer skills and many seem to be way beyond me in terms of coding (and perhaps hacking.)

So, I suppose this is just a cautionary tale to use the strongest password encryptions you can!

Cheers,
bitman128k

[miners78]

I keep seeing things like this about BTC-E, and yet my personal experience has been perfect. If I keep seeing them I might consider moving exchanges...

[bitman128k]

How long have you been using them?

If you haven't, I would highly recommend enabling 2 factor authentication.

[miners78]

How long have you been using them?

If you haven't, I would highly recommend enabling 2 factor authentication.

About 2.5 months now. And I will enable it now, thanks for the advice.

[howboutnow]

1AroYLRbetaX38VqtzupK5UDMXovLtHmrP bitcoin address
LKEB6zXj2qDuf5MpzVL82k2siTbjqbA7cZ ltc address
6iT4fbGx43rhs4cQpMdwH3hBqLfv8d5AhV ftc address
these were the addresses of the one who took 7ltc
.6 bitcoin and 275 ftc from me just a few mins ago while i was still logged in trading. i to forgot to have the 2fa. but as you stated it makes me wonder why there isn't better security on the servers i didn't even get the usual email confirm for withdrawal so i suspect inside job and as of today will be halting my usage of this exchange as they have proven fishy with the whole delisting of ftc coin scam just to drop price and then say oh we,re keeping it they are in it for the money by any means possible users beware. Ive used this exchange for many month since April and no problems till these last few months.

[ajax3592]

Please stay away from BTC-E and MT.Gox newbies, I see many guys complaining about these everyday.
To my surprise, I've never heard a single bad report/review about Bitstamp

[bitcoin_UK]

BTC-E I believe do provide support on here so that may be worth seeking out, otherwise going through their support system can be a long and painful exprience usually with very little actual help.

I'm sorry to say but it's probably unlikely you'll see your coins again if you had any in your account. BTC-E is probably the worst in terms of protection and customer support. By the time you hear anything back, your coins will be long gone.

Like others said... stick to bitstamp.

[bitman128k]

Yes, I don't expect to get my coins back, but I'm certainly going to try.  I have an open ticket that as of, support has only responded back with a list of the times my account was logged into and by what ip.  I see the request the person made yesterday to change my password, then they logged in once and that was the last I have.

At this point my account will be on hold for one more day until withdrawals are possible, so there is a small shred of hope.

I have also contacted support via their Skype channel, no response.  I'll let you know

[wagamamaman]

Good info here.  Thanks to all, and sympathies.