MTGox haven't verified my account, holding my BTC and not responding

[beep]

Can anybody tell me if this is normal, or how I can resolve it?

I deposited just a small amount of BTC with MTGOX, while my account was pending verification, under the impression that I would be able to transfer BTC in and out, but it seems I can't even do that.  MTGox let me deposit BTC but won't let me take it out.

I still have the message saying my account is pending verification and will be done within 10 days  - although it was over 3 weeks since I submitted all the documents.

Emails to support remain unallocated and not responded to.

It feels like someone is holding my money to ransom.  How do MTGox survive with service like this? 

I fear for BitCoin's future as I think MTGox will be the place quite a few newbs will go to if they want to start buying/trading a few BTC, they will not have a good experience and BitCoin's reputation could be risked.


Anyway - is there anybody here able to help?  Are there known delays at MTGox in account verifications?  Anything I can do?

[jasonxion]

It took some 30 days, however MtGox confirmed my account and I was able to withdraw my BTC.
They were very apologetic in the emails but delayed none the less.


Jason