Two days ago I could not access my CEX.IO account anymore.
Says username or password wrong, but when I tried to reset the password (even knowing I am entering it right), it replies that the username or email address are wrong. I use always same email adress and username, never requested to change the email address.
Contacted CEX support.
First reply goes like "you are retarded, please remember usernames are case sensitive" and then THEY write the wrong way my username, (it is all lowercase) with a capital first letter. And they ask the email I used to register (it is the one I am using to write the emails to them!!)
Second reply (24 hs later) they "inform" me what MY username and email is (I already knew that, kids!). They ask me if I changed my email address and to check all the mails from CEX.IO. No, no email change address by me, and no email from CEX telling about any change.
Third reply (24 hs more). I must now send a photograph of myself holding a government-issued ID (can I hang the ID somewhere instead of holding it?
)
The verification process is going to take two weeks. Meanwhile I can not get the funds I OWN, I can not trade, etc.
I must take a loss because they can not fix their security holes.
CEX.IO sucks.
Unfortunately a pair of days ago I bought another voucher for more GHashes on CEX. And it is not on paper so it can not be used for cleaning purposes.