They hold my money! Money which I need for a surgery to my liver.
I'm sorry for your loss and it's a really sad situation indeed, but you need to keep insisting on sending tickets to the support and you should ask your relatives for help. Why are they holding your money? Did not you check your account? You can not justify the provenance of your money?
Why the government allows them to operate?
I do not know if they have any licenses, but I believe that because many countries in the world do not yet have clear laws on crypto and exchange, there are no periodic inspections in these exchanges and consequently these exchanges do not render good services
What can I do? please help! They deny to give me a name of a person in charge!
If someone can help me out with this ,,,,please help.
you can hire a lawyer and report your case to the police, this may cost you more or you can expect one day poloniex to give you back your money