focus11 (OP)
Newbie
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Activity: 3
Merit: 0
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March 19, 2014, 05:33:59 PM |
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Help! I can't withdraw bitcoins from Coins-E, getting worried! I have tried sending coins to different addresses, however I always get the error 'Invalid address provided, please check the address.' Screenshot: https://coins-e.freshdesk.com/helpdesk/attachments/1001288857Does anyone know what is going on??? |
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Revolution
Full Member
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Activity: 140
Merit: 101
Trading BTC, looking for amazon cards
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March 19, 2014, 05:37:28 PM |
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have you contacted support?
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focus11 (OP)
Newbie
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Activity: 3
Merit: 0
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March 19, 2014, 05:40:13 PM |
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I logged a support request nearly 24 hours ago but have not had any response....  |
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focus11 (OP)
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Activity: 3
Merit: 0
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March 19, 2014, 06:07:47 PM |
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Would anyone else also using Coins-E mind trying to make a bitcoin withdrawal and letting me know if you have any luck...? Would really appreciate it  |
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bearishtrader
Newbie
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Activity: 51
Merit: 0
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March 20, 2014, 05:43:34 AM |
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My latest two Bitcoin withdrawals are also stuck in the Initiated status, not becoming confirmed. No TxId (token field) is generated.
I have filed two support tickets with coins-e so far no response on the status or progress (also 24 hours later on the first ticket).
I get the impression the support desk is under-staffed none of the previous tickets I have filed in the past have ever had a status/progress update although the issues did clear up eventually...
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one4many
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March 20, 2014, 06:38:24 AM |
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It is not only the withdrawls being stuck ..  I sent BTC to my coins-e account (something I did on a almost daily basis) and they have not been credited either. It has been 36+ hours now and no sign of support doing something.  one4many |
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BitOnyx
Member
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Activity: 112
Merit: 10
Cryptocurrencies Exchange
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March 20, 2014, 07:34:31 AM |
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We saw such events before on other sites. I hope it wont be another shut down.
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avengers678
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Activity: 3
Merit: 0
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March 20, 2014, 01:47:40 PM
Last edit: March 20, 2014, 02:14:52 PM by avengers678 |
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Hey there,
I can't withdraw BTC either, tried, got "Invalid address provided, Please check the address.", tried two more (definitely valid) adresses and got the same.
Second: I deposited some 20k Dogecoins about 2 Days ago, never showed up even so confirmed 2000+ times and now:
Dogecoin has dissappeared from the funds menu entirely...
And yes, I did contact support...quite frantically...including spamming their fb-profile after getting no reponse at all...
A)hope theey fix it, B) will be gone with my funds the second they do... With such customer support/information policy it's only a question of time till they close down for good!
Only hope it's not today.
small update:could withdraw my auroracoins...
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bearishtrader
Newbie
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Activity: 51
Merit: 0
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March 20, 2014, 06:01:52 PM |
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Bitcoin has been removed from the Deposits/Withdrawals list it is one of the coins down for maintenance on coins-e so I assume they are working it.
I don't think coins-e is a scam site, just need to update their status or be more responsive to the customer support issues, otherwise we will pull our hair out.
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avengers678
Newbie
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Activity: 3
Merit: 0
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March 20, 2014, 06:14:11 PM |
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Customer Service is the point!
I mean a disclaimer on the site, maybe with a nice roadconstruction-sign or some stuff and all would be nice.
Should be normal as it takes pressure of support.
Only explanation why there's none: They just don't do any support, so it doesn't matter how many tickets flow in.
I also don't think it's a scam site. (Customerservice there would be better, so as not to arouse suspicion.)
That stuff lives of building trust and working like that? Coins-e will be a goner for sure!
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Arbitrageur
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March 20, 2014, 06:49:43 PM |
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same here, two btc withdrawals stuck in the last 2 days, as initiated... no txid.
ticket submitted immediately. no response. today I filled another form. let's see. hope they are working on it.
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Arbitrageur
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March 20, 2014, 08:58:18 PM |
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I've just tried another withdrawal, worked smoothly.
must have been a problem related to something and limited to the other day, yet they still have to fix it.
hope they'll do it soon. i saved the screenshot of the initiated withdrawal but null txid just in case.
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one4many
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March 20, 2014, 09:20:59 PM |
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Balance showed up ... withdrawing now to a safer place. Still no info about what happened and why ... very poor!  |
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avengers678
Newbie
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Activity: 3
Merit: 0
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March 20, 2014, 10:23:35 PM |
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managed to trade doge to btc.
btc withdrawals are open again and mine worked quickly.
Tracking my lost deposit now yields "Coin status: maintenance"
seems they are getting it together, buti am still moving out.
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Arbitrageur
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March 20, 2014, 10:54:31 PM |
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old btc withdrawals that were still pending have been released. all fine. poor communication, but everything safe. fair job.
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bearishtrader
Newbie
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Activity: 51
Merit: 0
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March 20, 2014, 10:57:43 PM |
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Got 1/2 of stuck Bitcoin withdrawals am waiting for second.
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Arbitrageur
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March 26, 2014, 05:46:21 PM
Last edit: March 26, 2014, 06:23:24 PM by Arbitrageur |
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reading an old conversation on twitter @SaifAltimimi points at this guy as the owner of coins-e: https://twitter.com/vigsundigit @_digit_ 4 mar @SaifAltimimi @richystran do you own coinse? is that a link for support? Saif Altimimi @SaifAltimimi 4 mar @_digit_ I do not. I was interested in investing in the business and is still in talks with the owner - you can tweet him @vigsun |
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