I have a withdrawal error at stex.com (stocks.exchange) and no response from the

[larsbalzak]

solved.

[reactorjuno]

I would just keep sending mails until they reply. But in case the staff does not reply to your emails, then you could drop a message on this thread > https://bitcointalk.org/index.php?topic=2815219.620
There is a post on there that confused me though, apparently two different exchanges have the same name?

[larsbalzak]

I would just keep sending mails until they reply. But in case the staff does not reply to your emails, then you could drop a message on this thread > https://bitcointalk.org/index.php?topic=2815219.620
There is a post on there that confused me though, apparently two different exchanges have the same name?

It's not the same exchange. The one I'm talking about is stex.com aka stocks.exchange.

[BitHodler]

I have a withdrawal error at stex.com (stocks.exchange) and no response from their support staff.

My coins have dissapeared, what can I do now? There is no mistake on my part, the receiving adress is right.

May I ask how long ago it is that you contacted support? In some cases it's "normal" that it takes a couple of days before they respond to your tickets, so have a little more patience.

Also, has there been any suspicious activity (think about trades or withdrawals you didn't execute) on your account? It may help to provide more details that may steer us into a certain direction.

I would just keep sending mails until they reply.

That may seem like a good option, but it really isn't. The more emails you send to an exchange or service, the more likely it is that they will mark you as a spammer. In other words, you only harm yourself by doing that.

[larsbalzak]

I just received an e-mail from their support. They will be looking into the situation asap, so I guess they will return my coins.

[Mahanton]

I just received an e-mail from their support. They will be looking into the situation asap, so I guess they will return my coins.

If you have sent out support ticket on the day you post up this thread then its good that they do reply you in a matter of 24 hours which is a good significant thing for an exchange.
You should make some update on how your issue goes and simply lock out this topic once its being resolved. Thanks