haven't used it personally, but a few searches shows that the site seems to have a lot of customer support problems (withdrawals in particular).
they seem to have a somewhat active support team on their subreddit (
https://www.reddit.com/r/playerupcom/) if you want to try to get their attention there. seems most of the posts on there are about withdrawals taking too long anyways.
All of those complaints are still fresh and only a few got resolved and the remaining still stuck on the waiting game.They do really have issue on most withdrawals.
Just wait up for that PlayerUpJordan dude to respond yet he seems active on these issues.Just wondering how they would put up Bitcoin option if you cant paste up Address.