Coinexchange.io - do they have customer support?

I am using this exchange for a long time, trading some altcoins, I can not complain to them but today I have a problem with withdrawal. I haven't received a Withdrawal Confirmation email. Tried a few times without success. I opened the ticket but I did not get an answer and my ticket disappear from my dashboard.
They have no other contact channel, his Twitter account is suspended
whether there is some experience with them and how to solve the problem with them?

Update:

Quote from: examplens on April 18, 2019, 08:09:49 PM

after their confirmation that they unblocked my email address, I try to withdraw and I receive a confirmational email instantly. Successfully withdraw my coins after all.

I used their service months ago but their support team doesn't answer the questions less than 3 days from my experience. By the way, try to contact with these email address and ask priority to your tickets: no-reply@coinexchange.email or support@coinexchangeio.freshdesk.com

Yes they have. But the question is, are they still there. The fact that your ticket disappear will now give you "doubt".

Well then, the purpose is to get a response from them so "no choice" but to send another one although we don't know if they will still response.

Quote from: mrdeposit on April 17, 2019, 09:13:44 PM

no-reply@coinexchange.email

Replying on a no-reply email addresses is like talking to a ghost. That kind of email address format are not meant for conversation.

Quote from: mrdeposit on April 17, 2019, 09:13:44 PM

I think this no-reply email address used by bot, and there is nobody to answer, I will try "manually" with support@coinexchangeio.freshdesk.com
I do not think it's a scam because it's not a serious amount of money, but I'm surprised by his very poor support.

You can also contact them through any of the following:

1. Forum account - CoinExchange.io (Last active: April 16, 2019)
2. Twitter Account - @ce_newsupdates (this account is active and replying to tweets)
3. Discord - https://discord.gg/qDxVD9x

PS. I saw their twitter account posted in their Official Telegram channel which was mentioned in this post with the freshdesk and Discord links.

Finally, I got an answer to my ticket. after this, all works well.

Quote

We received a hard bounce when trying to send you emails from our server.

This puts a block on further emails being sent to your address. We have now reactivated the address however, you may need to allow up to 48 hours for the request to be processed.

Sincerely,

Clayson Frost
CoinExchange.io Support Team

Quote from: examplens on April 18, 2019, 10:58:52 AM

Finally, I got an answer to my ticket. after this, all works well.

It's great to know that your problem was solved quickly, but if you have problems again and spend many days without them solving your problem, do not hesitate to post it on Scam Accusations because they have account here in the forum as this guy @jhenfelipe said:

Quote from: jhenfelipe on April 17, 2019, 11:49:51 PM

1. Forum account - CoinExchange.io (Last active: April 16, 2019)

we need to force the exchanges to provide good services

Quote from: examplens on April 18, 2019, 10:58:52 AM

Finally, I got an answer to my ticket. after this, all works well.

Ok. So the confirmation email should be received within 48 hours.

And from that, you may now able to confirm your withdrawal. Hope it goes smooth.

Update us here.

Quote from: harizen on April 18, 2019, 06:25:36 PM

Quote from: examplens on April 18, 2019, 10:58:52 AM

Finally, I got an answer to my ticket. after this, all works well.

Ok. So the confirmation email should be received within 48 hours.

And from that, you may now able to confirm your withdrawal. Hope it goes smooth.

Update us here.

after their confirmation that they unblocked my email address, I try to withdraw and I receive a confirmational email instantly. Successfully withdraw my coins after all.