bitpay wallet syncing

[figmentofmyass]

is there a way to troubleshoot syncing problems in the bitpay wallet? it's not like electrum where you can choose which servers to connect to. i sent a payment with 6 confirmations and it's still stuck in the "confirming" state so i can't spend the output.

[BitMaxz]

No, they don't have the same feature as Electrum.

If your receiving transaction is stuck I think you need to contact the support about this they will fix this by refreshing your account.

Their network sync status is operational according to this https://status.bitpay.com/ so the problem might be a bug.

[figmentofmyass]

If your receiving transaction is stuck I think you need to contact the support about this they will fix this by refreshing your account.

Their network sync status is operational according to this https://status.bitpay.com/ so the problem might be a bug.

i eventually found this support page which explained how to clear the wallet's cache. apparently that prompts the wallet to re-sync with bitpay's servers. it worked for my issue.