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I guess why the other user also just made a review instead (which you can also do by the way)
Here is how his review goes
Found that new at btctalk and decided to play, deposit was fast, also they have best sportsbook engines (saba and cmd), won some money and decided to withdraw aaaand they declined it. contacted support and got this response: "Upon reviewing your account, it is still under review. Please be advised that withdrawal is not possible during the review process. Once we receive feedback from the designated department, we will promptly notify you. The specific duration of the review is uncertain. Please wait patiently for further updates and we will notify you via Live Support. Thank you!" so basically they can review it till forever since its "uncertain". After that i checked and found that they dont even have a licence so i can't complain. Also i checked btctalk and another user facing same problem they just declining his withdrawals so im not the only one.
Stay away from that one, peace!
They were also active up to 16th Feb, several days after this scam accusation was made, but they never bothered to respond.
I am seeing more users in a simillar situation like you in their thread
My username is vdd2a2ddd. My first attempt to withdraw 600 USDT has been indefinitely delayed. When I inquired with online customer support, I was told it would take 1 hour the first time, 12 hours the second time, and the third time, they simply asked me to wait. I would like to know what is going on. Thank you.
Hello, I haven't received any updates regarding my withdrawal. When can I expect a resolution to this matter?
Hi. Anyone has already able to withdraw without any problem? I am asking because they have some interesting promos and maybe i will deposit there
Don't do that.
They will block user when they win some more
They blocked me 3000usdt
Dear friends, I am facing the same issue as discussed here. My account has been under review for several days, and the withdrawal of funds has been disabled. The balance on my account is just $1,000. Support only responds with the same message every day, saying that I need to wait. I will be able to provide additional information later. On the one hand, I am sorry that this situation has occurred. However, I am glad to know that I am not the only one facing it. I hope that the issue will be resolved soon.
I think we should all collectively write complaints about this casino on all forums and websites, maybe that way we can speed up their response.