blockchain.info wallet from 2013 not working

[samaj72ss]

I have some coins on blockchain.com, but nothing which I cannot afford to lose at any time. Yet when I read something like this I wonder what kind of customer support it is when they just close support ticket without any response...?

samaj72ss, did you try to contact blockchain.com in any other way then sending ticket to their support service? If you have any significant amount of coins do not just leave it that way, try to post in their Twitter or Facebook and force them to provide answers to questions.

https://twitter.com/blockchain
https://www.facebook.com/blockchain

I will try that.

[bartekjagoda]

I have some coins on blockchain.com, but nothing which I cannot afford to lose at any time. Yet when I read something like this I wonder what kind of customer support it is when they just close support ticket without any response...?

samaj72ss, did you try to contact blockchain.com in any other way then sending ticket to their support service? If you have any significant amount of coins do not just leave it that way, try to post in their Twitter or Facebook and force them to provide answers to questions.

https://twitter.com/blockchain
https://www.facebook.com/blockchain

I will try that.

You can also you a github script to download your backup if you have your wallet ID

[shield132]

Seems old topic bumped now but it's must to discuss because you aren't alone OP and blockchain.info really has that issue on some wallets, even on new ones. For example I created some wallets in 2017 on blockchain.info but there was one with problems. At first this one was working as usual but one week later I was unable to login. Password/etc was correct, I was even getting email confirmation and it was stating successful authorization but still I wasn't able to login, there was error from their side.
And I want to repeat again, it happened on wallet that was created in 2017, 5 years later than OP created.
What I did was just hang on it because had no bitcoin. But still I'm looking for reasons, why that happened, their support as always is useless.