To freebitco.in and their representative, TheQuin

[Mugtaiya]

Freebitco.in has a new representative on the forum:

Good news. In their main thread Freebitco.in PR account confirmed that this is actually their representative. There was quite many worying signs on Freebitco.in , but now it seems that things is getting back to normal and I hope that their weakest part - customer support finally will get better.
Also, maybe we can expect that their signature campaign will be re-opened.

Solves nothing this account as no confidence on the forum. Just created a week ago.
They could just deceive and not have an ounce of remorse for anything. Their account is a throw away.

[LTU_btc]

Solves nothing this account as no confidence on the forum. Just created a week ago.
They could just deceive and not have an ounce of remorse for anything. Their account is a throw away.

I'm not really sure what's your point here. It's all ok to be careful when things comes to money. It doesn't matters much that account was made just week ago because Freebitco.in staff (PR account to be precise) confirmed that this account belongs to their support emplyee. So, don't know how they can deceive with this one or use it as throway account.

[LoyceV]

Freebitco.in has a new representative on the forum:

Good news.

CSFBC's last post was 9 days ago. Why isn't this account tagged yet? If you tag the main account, and the accused creates a new account to look clean again, that's not good.

Why haven't you tagged it yet?

I didn't tag the main accounts, so I didn't tag the alt.

[Poker Player]

CSFBC's last post was 9 days ago. Why isn't this account tagged yet? If you tag the main account, and the accused creates a new account to look clean again, that's not good.

Why haven't you tagged it yet?

As far as I can see the red tags still stand as well as the flag supports. I imagine that nobody tagged this account because it came apparently to solve problems, and so we gave it the benefit of the doubt.

But you have a sound argument for tagging all of them, which I will rely on to keep a red tag even if all the problems that gave rise to the flag and the current red tags are eventually solved.

So, that you don't even leave a spiritually negative neutral tag on it seems too conservative to me.

[shield132]

I think that Neutral tag would be a good idea for CSFBC account. I say neutral instead of negative because this account came to solve problems and is only part of Freebitco's customer support team but on the other hand, it looks very strange to me that such a famous and big Bitcoin faucet and casino didn't even have a customer support member before. It's also very strange that the website is poorly structured, using only HTML/CSS and JavaScript (no CMS, no headless CMS, no famous framework).
I don't understand how this website was functioning smoothly till 2024.

[hosseinimr93]

but on the other hand, it looks very strange to me that such a famous and big Bitcoin faucet and casino didn't even have a customer support member before.

TheQuin was responsible for their customer support for years. He was responsive to tickets and emails and was also active in the forum. He became less active after October 2023 and offline after May 23, 2024.

[FatFork]

I don't understand how this website was functioning smoothly till 2024.

A bit off-topic here, but why wouldn't it be?  There are plenty of reasons such a site might prioritize simplicity over bells and whistles. Sticking with basic code can mean lower maintenance costs and less chance of bugs.  Believe it or not, a simpler site can be more secure. Less code means fewer potential vulnerabilities for attackers to exploit.  Besides, you have no way of knowing that they are not using some headless CMS for their backend (maybe even custom made). The very definition of the headless CMS is that it has no impact or input on the front-end.