Hi xgrounds,
Sorry for the inconvenience.
As you might have noticed, we've replied to your private message and we're actively looking into what happened and will get a resolution shortly.
I'm glad that the admin of Cloudbet is trying to address this issue, so it would not escalate into a scam accusation, hope OP will update us about this issue, and so are the many issues about Cloudbet, not really the best time to have a business with this kind of accusation as the online gambling business is taking off.