Blockchain.com experience and issues?

[mocacinno]

So my steps were as follows:

1. I set up a new wallet on my Ledger S.
2. I recovered my Blockchain.com wallet in Electrum with the seed
3. I then transferred the recovered coins from Electrum to the new wallet on my Ledger S.
4.  All my coins are now in my Ledger S and I no longer plan to ever use Blockchain.com again!
5.  If I decide to store additional coins on Electrum then I understand that I need to generate a new wallet.

Am I good?

In terms of an exchange to buy/sell coins in the future. Would everyone recommend CEX? It seems like a good platform in my experience so far.  If there is another one that is better (by 'better' in my instance I would value user interface, speed, fees and simplicity, mobile add etc)

Completely correct
About step 5: do realise there is hardly no upside to storing funds in a "normal" electrum wallet... Some people (including myself) do use electrum together with their hardware wallet, since the gui offered by most hw wallet vendors has a feature set that is inferior to electrum... But a "plain" electrum wallet only has one upside: it can be used if you don't have your hardware wallet at hand... But that's about it.

About the exchange, i used binance one or two times in the past and i was happy with them... I've used Litebit aswell (once), but their fees were on the high side.
I'm not a frequent trader tough, so maybe somebody else will give you better advice.

[Daniterse]

I use a blockchain.com for a long time and I think that it is a good and compfortable in usage wallet. It is safe.

[mocacinno]

I use a blockchain.com for a long time and I think that it is a good and compfortable in usage wallet. It is safe.

So, because you have used blockchain.com for a while and didn't suffer any loss, you are comfortable endorsing it...
Blockchain.com stores your wallet on their servers (they claim it's encrypted, but you never know). Blockchain users have fallen victim to phising scams. Blockchain users are vulnerable to malicious browser plugins. Blockchain is known for bugs (some critical, some annoying). Blockchain support is slow and usually not really helpfull.

My dad used to smoke and work with asbestos on a daily basis for 45 years, and he still doesn't have lung cancer (i really hope he stays safe tough...), maybe it's time for him to start declaring that smoking is safe and asbestos is not dangerous either?

[Lucius]

Frankly, all these blockchain.com stories scare me. It's one of the wallets I have come to trust and to think that it could be unsecured makes me vulnerable to hackers. But I haven't had any issues since I started using it three years now. Am I just being lucky or what?

I’ve had an account there too for years, and I’ve never had any problems. Although blockchain.com (before .info) has a long history of bad experiences, some of them are partly the result of some users making mistakes themselves. If you are not aware of what phishing is, or how important it is to make a backup - in that case every online wallet poses the same risk.

However, from everything I've read on the forum over the years, it seems that this wallet also has serious internal vulnerabilities, especially when it comes to their official mobile application, especially iOS.

Using online wallets as cryptocurrency storage is definitely an illogical move, except that it is of course risky. Bitcoin is at its core decentralized, but millions of users keep them in crypto banks, which is definitely wrong. They actually have nothing but trust in completely unknown subjects who can raise the anchor at any moment and disappear without a trace.

[tbterryboy]

Hey, I also make use of Blockchain mobile wallet and I have been using it from 2017 to now, and I have not had any single issues with them that will lead to having to contact their support, and I don't hope to have such a problem. But, have you checked your wallet Activities?

When you open the Blockchain mobile wallet, below where there is a Home button and others, you will see where it's written Activities, click on it and you will see all the activities of your wallet, that's if you have not checked that yet. After you have seen it, check for the transaction you're referring to (I believe that's the only activity that you have done), and if it's there, click on it and you will be able to figure out the problem to an extent, maybe see whether the problem is due to confirmation.

Because, I can remember that someone once sent money to my Blockchain wallet and the confirmation fee they paid wasn't enough and the money disappeared, they had to add more money to the fees and within a few minutes it reappeared in my wallet.

[_IRMAN]

Bitcoin landed in my wallet and was visible for a few days before disappearing without any notification.

Look in the transaction history of your wallet address

I e-mailed support at Blockchain.com to find out what has happened and have been quite persistent over the last two weeks but had no response (aside from the auto allocation of the ticket number of the support request).

I have also experienced problems with the blockchain, sending support will take a very long time to reply, it can take months

Can anyone help with how I would go about escalating or recovering the bitcoin.

I think even if support replies to your ticket, they won't be able to help if your Bitcoin is sent out by someone

[Malam90]

In your words, you have seen your balance on blockchain.com wallet but now balance 0. Probably you saved your keys in an area where someone saw and stole your funds using that key. You have to safe in a safer place and should use 2fa code both email and mobile for safety. Or, you have sent in a wrong wallet with unconsciousness as you are new.