New to This: Issues with Electrum

[Jb1986]

Hi,

Purchased Bitcoin through BTCMarkets and moved to Electrum Wallet on Mac

Now when I try and open Electrum, I type password in and nothing happens.

The app/program just doesn’t launch

Kinda worried!

How do I protect the wallet file if I delete and reinstall?

Sorry, massive noob

[jackg]

Does the app close when you submit the password/hit enter?

What version of electrum are you running? I don't know how you can show hidden folders on a mac but if it's like Linux then your information should be in a .electrum folder if you did a full install (potentially ~/.electrum but I'm not accustomed to mac.

And as mentioned below if you wrote down the 12 word random phrase then you can restore your wallet from that...

[AdolfinWolf]

Does the app close when you submit the password/hit enter?

What version of electrum are you running? I don't know how you can show hidden folders on a mac but if it's like Linux then your information should be in a .electrum folder if you did a full install (potentially ~/.electrum but I'm not accustomed to mac.

He should have a seed he can recover from, no?

[Peanutswar]

Before due to a corrupted hard drive I force to use the electrum wallet app and I face the same issue.
I type the password then click enter nothing happens.
All I do is hover down your keyboard and click the ok button (on electrum) to log in, sometimes when you are clicking the enter on your keyboard the electrum app does not respond to this key event.
If still not working try to re-launch the application.
If still not working try to re-install or use the executable file (make sure you kept the seed).
Password is just useless on electrum they will ask for another password every time you use a different device so better keep use your seed.

[Jb1986]

Does the app close when you submit the password/hit enter?

What version of electrum are you running? I don't know how you can show hidden folders on a mac but if it's like Linux then your information should be in a .electrum folder if you did a full install (potentially ~/.electrum but I'm not accustomed to mac.

And as mentioned below if you wrote down the 12 word random phrase then you can restore your wallet from that...

I have the 12 word seed saved..

The whole thing is so confusing haha.. just don’t wanna lose it all

The app just crashes when I put password in.. like it’s not there at all

[jackg]

I have the 12 word seed saved..

The whole thing is so confusing haha.. just don’t wanna lose it all

The app just crashes when I put password in.. like it’s not there at all

I'd rather you don't delete anything if possible, when you load up the opener can you change the filename that's written there (can be anything you want but I'd recommend wallet2 or test). Then it should take you to a screen where you can select "standard wallet" followed by "I already have a seed").. Then put in your seed click next and put a new password you want to create the wallet with and see if that works. If it does then the previous issue was with the wallet file, if it doesn't then it's with the electrum app itself - at which point you'll have to uninstall and reinstall it.

If you do need to uninstall and reinstall it, I'd consider using the standalone binary to check you can definitely recover your wallet before removing anything (but make sure you use a strong password even if you know you're going to delete it).

[HCP]

Purchased Bitcoin through BTCMarkets and moved to Electrum Wallet on Mac

Which version of Mac OSX are you running?

Which version of Electrum are you trying to run?

[tranthidung]

Electrum wallet so please make sure that you download a legit Electrum wallet. The guide can help you How to Safely Download and Verify Electrum

Download the newest version 4.0.4 of Electrum wallet from https://electrum.org/#download

When you visit the download page (above) you will see the warning from Electrum

Warning: Electrum versions older than 3.3.4 are susceptible to phishing. Do not download Electrum from another source than electrum.org, and learn to verify GPG signatures.

I don't know what you did with your previous wallet but you can recover it by create a new wallet file and restore your wallet from the seed backup you have. When you recover with see, you would notice that you can set up another password for your new wallet file (but from same seed). It is a real example that anyone has access to your seed will have access to your bitcoin. Password of wallet file in such cases is non-sense.

[sheenshane]

If you have the 12-word seeds and password there's nothing to worried about.  If the Electrum app didn't work on your Mac, try to download again and reinstall, see the link that given above in my post because it should be the right website you use upon downloading the app.  It should also be updated to the latest version so that the app will run it well and should syncing to the node.  Once you have saved the seed and password correctly you can access your Electrum wallet wherever you install the Electrum app.

[khaled0111]

If you have the 12-word seeds and password there's nothing to worried about.

if he backed up the 12 word seed then he doesn't need the password to recover his wallet  
the password serves to encrypt the wallet file and you neef it only to decrypt the file.

@OP,  sometimes Electrum crashes when you try to open a wallet file with a huge transactions hisyory or the Electrum version is not compatible with the mac version. For example Electrum V4.0.4 is compatible with OSX 10.13 or higher.

[bob123]

Please provide the necessary information, such as your:

• Operating system and version and
• Wallet version

Further, did you try to update electrum?
If you have your mnemonic code (the 12 words), you are fine and can always recover your funds.

You might want to copy/backup your wallet file and upgrade electrum to the latest version. Then check whether there are still some issues.

If it is the most up-to-date version, open electrum via the command line and tell us any error message you encounter.

[hosseinimr93]

Jb1986, haven't you upgraded your macOS to macOS Big Sur 11.0.1?
A few minutes ago, someone made a topic reporting problem with opening Electrum after upgrading to macOS Big Sur 11.0.1. Visit the link below.
can not open the app on macOS Big Sur 11.0.1

If you are using that new verison of macOS, seems that it's a known issue. Many users of Mac have a same problem with Electrum.

[Jb1986]

Please provide the necessary information, such as your:

• Operating system and version and
• Wallet version

Further, did you try to update electrum?
If you have your mnemonic code (the 12 words), you are fine and can always recover your funds.

You might want to copy/backup your wallet file and upgrade electrum to the latest version. Then check whether there are still some issues.

If it is the most up-to-date version, open electrum via the command line and tell us any error message you encounter.

Currently using Mojave 10.14.6 and the latest Electrum

[bob123]

Currently using Mojave 10.14.6 and the latest Electrum

Did you try to start electrum via the command line to check for errors?

Feel free to copy the output after electrum crashed and upload it to pastebin. There might be some hint why electrum crashes on your system.