after years of being a cloudbet customer, this is the first time i've been asked to show id for a withdrawal request, which they still haven't processed and instead, locked my account.
even after providing my identification to the *best of my current ability, i'm still unable to log in to my account.
I don't have immediate access to a current utility bill because i am stuck on extended vacation due to covid-19 travel restrictions making it difficult to return home.
Is this the only session you played at Cloudbet?
If it is, then consider this possibility:
Cloudbet notices you are playing at a different location from your typical conditions, which is a red flag. They proceed to attempt to verify the account, to which you can only present the proof of identity but not proof of residence - this could be fraud and therefore they await further evidence.